Lucy Fagan

• Management and organisation of staff, rotas and routines
• Carried out day-to-day duties accurately and efficiently and successfully delivered on tasks within tight deadlines.
• Carried out high levels of pastoral support to students and staff.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Held and contributed to department and faculty meetings to continuously assess and improve internal practices.

• Assisting PE, games and swimming lessons.

• Assisting in planning and organising local matches against other schools.

• Organisation and checking of sports equipment.

• Supporting trips where necessary.

• Supporting day-to-day runnings of the boarding house.

• Supporting and guiding boarding students with pastoral matters.

• Liaising with boarding staff to ensure smooth running of house and procedures.

• Supported open days to promote the organisation to prospective students by providing professional, positive brand representation.
• Built relationships and rapport quickly for positive public communications.
• Assisting with the delivery and effectiveness of the delivery of online lectures.

• Warmly greeted customers to establish positive first impressions, enhancing in-store experiences.
• Delivered exceptional customer service, addressing customer queries and handling customer complaints.
• Maintained store standards to uphold clean, professional appearances.
• Assisted customers with returns, converting refund requests into exchange opportunities to maximise store revenue.
• Remained knowledgeable in current stock to provide helpful, informative customer advice.

• Greeted customers to establish positive first impressions.
• Delivered exceptional customer service, addressing customer queries and handling customer complaints.
• Maintained store standards to ensure the shop floor is clean and tidy for customers.
• Understood store goals and used upselling and cross-selling techniques to achieve targets.

• Introduction to a basic level of customer service.
• Guided customers to locate products or alternative items.
• Organised stock in a timely manner after deliveries and throughout my shift.