LUCY EXLEY
Hull
Summary
I am a friendly, hardworking and reliable individual with strong communication and teamwork skills. I have experience working in fast-paced hospitality environments, providing excellent customer service and maintaining high standards of professionalism. I currently work in Food & Beverage at David Lloyd, where my responsibilities include taking customer orders, operating tills, preparing and serving food and drinks, and ensuring members have a positive experience.
Overview
6
6
years of professional experience
Work History
Operations Assistant - Food and Beverage
David Lloyd Leisure Ltd
Hull
01.2022 - Current
- Prepared coffee and tea beverages, ensuring adherence to recipes and presentation standards for consistent quality.
- Resolved customer queries and complaints, enhancing service quality and building customer loyalty.
- Collaborated with team members to deliver high-quality service during peak times, supporting overall operational efficiency.
- Built strong customer service skills, and the ability to work well under pressure in a fast-paced environment.
- Maintained a clean and sanitary work environment, regularly cleaning coffee machines, counters, and customer areas.
Secondary School Teacher of Science
Yorkshire Wolds Teacher Training
09.2025 - 06.2026
- Developed and delivered high-quality lessons that engaged and motivated students, maximising learning outcomes.
- Facilitated parent-teacher meetings to discuss student progress and collaboratively address concerns.
- Managed classroom environments effectively, creating a safe and inclusive space for all learners.
- Tailored teaching methods to effectively meet diverse learning needs of classes and individuals.
Lifeguard
Hymers College
Hull
01.2021 - 01.2022
- Monitored environment for hazards and emergencies, ensuring timely intervention when necessary.
- Participated in training to enhance rescue techniques and first aid skills, contributing to improved emergency response effectiveness.
- Enforced rules and regulations, promoting safety and preventing accidents within the facility.
Education
PGCE - Secondary Science Teacher
Yorkshire Wolds Teacher Training
Hull01-2026
BSc - Genetics
University of Nottingham
Nottingham01-2025
GCSEs -
Hymers College
A-Levels - Biology, Chemistry, Design Technology
Hymers College
Skills
- Customer service
- Decision making
- Customer relations
- Stress resilience
- Problem-solving
- Team building
- Public speaking
CHARITY WORK
- National Citizen Service, Social action project, 2020, Organised a small group to collect donations to perform a physical challenge, Raised over £1000 for Hull's Homeless charity Emmaus to offer direct support to people who are street homeless.
- University of Nottingham, Soup runners, 2024, Part of a student-led volunteering group that carry out food distributions twice a week to help those experiencing homelessness in Nottingham.
OTHER RELEVANT ACTIVITIES
- 2017-2022 ABRSM Grade 8 singing and part of the Hymers College chamber choir
- 2021 Starpack design competition silver award.
- 2022-2024 University of Nottingham societies Biology, Badminton, University Choir.
- 2021 RNLI Lifeguard qualification- First Aid and CPR trained- Employed at David Lloyd Leisure and Hymers College.
Timeline
Secondary School Teacher of Science
Yorkshire Wolds Teacher Training
09.2025 - 06.2026
Operations Assistant - Food and Beverage
David Lloyd Leisure Ltd
01.2022 - Current
Lifeguard
Hymers College
01.2021 - 01.2022
PGCE - Secondary Science Teacher
Yorkshire Wolds Teacher Training
BSc - Genetics
University of Nottingham
GCSEs -
Hymers College
A-Levels - Biology, Chemistry, Design Technology
Hymers College