Lucy EDGE

I am solely responsible for assisting my client in planning and booking their rail travel. This role involves providing excellent customer service, offering travel advice, and ensuring the accurate and timely booking of rail tickets, with strong communication skills, attention to detail, and the ability to work in a fast-paced environment. During holiday cover periods, I take full responsibility for managing group bookings ranging from 10 to 100 hotel rooms. This includes handling enquiries, negotiating and managing contracts, confirming rates and availability, coordinating with reservations and operations teams, and overseeing payment processing to ensure all group requirements are met efficiently and to a high standard.

Key Responsibilities:

• Client Assistance: Respond to client inquiries via phone, email, and in-person, providing information on rail routes, schedules, fares, and services.
• Ticket Booking: Utilize booking systems and software to reserve and issue rail tickets, ensuring accuracy and compliance with company policies and client requirements.
• Travel Planning: Assist clients in planning their travel itineraries, including connections, accommodations, and any special requirements.
• Payment Processing: Handle payments for rail tickets, ensuring secure and accurate transaction processing. Provide clients with receipts and booking confirmations.
• Customer Service: Address and resolve customer complaints and issues related to rail bookings in a professional and efficient manner.
• Documentation: Maintain accurate records of all bookings, transactions, and client interactions. Ensure all documentation is up-to-date and organized.

Company Overview: Disability services and support organisation

My role in the organisation was to plan, manage, and execute fundraising and community events in support of our charity for disabled adults. The role involves coordinating logistics, working with volunteers, engaging sponsors, and ensuring all events are inclusive, accessible, and aligned with the charity’s mission.

Key Responsibilities:

• Plan and oversee charity events, including fundraising galas, awareness campaigns, and community outreach activities.
• Ensure all events are fully accessible and inclusive for adults with disabilities.
• Coordinate with vendors, venues, staff, and volunteers.
• Manage event budgets and track expenses.
• Promote events through social media, newsletters, and community partnerships.
• Evaluate event success and suggest improvements for future activities.
• Disability services and support organisation

Responsible for organizing and managing travel arrangements for corporate clients, including conferences, meetings, and business trips. This role involved providing comprehensive travel solutions, ensuring seamless logistics, and delivering exceptional customer service.

Key Responsibilities:

• Client Consultation: Engage with corporate clients to understand their travel needs, preferences, and budget constraints. Provide expert advice on travel options and solutions.
• Travel Arrangements: Coordinate and book, hotels, transportation, and other travel-related services for business trips and conferences. Ensure all arrangements meet client requirements and preferences.
• Event Coordination: Plan and manage logistics for conferences, meetings, and corporate events, including venue selection, accommodation, transportation, and catering. Work closely with event organizers to ensure successful execution.
• Itinerary Planning: Create detailed and organized travel itineraries for clients, including all relevant travel information, schedules, and contact details. Ensure clients are well-informed and prepared for their trips.
• Vendor Relations: Establish and maintain relationships with, hotels, car rental companies, and other travel service providers. Negotiate rates and secure the best deals for clients.
• Customer Service: Provide prompt and effective assistance to clients before, during, and after their trips. Address and resolve any travel-related issues or emergencies that may arise.
• Financial Management: Process payments, manage travel budgets, and provide clients with detailed expense reports. Ensure all financial transactions are accurate and compliant with company policies.

Responsible for managing all aspects of event planning—from initial enquiry to execution—ensuring memorable and smoothly run weddings, parties, and private functions.

Key Responsibilities:

• Plan, coordinate, and manage weddings, parties, and events hosted at the pub.
• Liaise with clients to understand their vision, preferences, and requirements.
• Coordinate with kitchen, bar staff, suppliers, and entertainers.
• Ensure all events run smoothly, on time, and within budget.
• Promote the venue and generate new bookings through marketing and client outreach.
• Maintain a high standard of customer service and attention to detail.