Lucy Dutton

As a registered dental nurse including reception cover I have worked alongside the dentist & dental hygienist assisting in a range of dental procedures including experience with aligner treatments, implant surgery and sedation in addition to routine and cosmetic treatments.

My role included providing chairside assistance for all dental procedures. Setting up the surgery, timekeeping and cleaning down in an effective manner. Ensuring hight standards and good timekeeping. Instrument management and maintenance. Stock control and ordering. Strict cross infection control. Equipment maintenance, thorough clinical note taking and treatment planning. Billing, accounts, auditing, lab work, referrals, recalls.

On top of all clinical duties, my role included welcoming and supporting the patient on their journey through the practice, creating a calm and warm environment to put them at ease.

Planning and booking appointments with an understanding of the different procedures and timings required.

Liaising with labs to ensure work was collected, returned and in place for upcoming appointments.

Discussing treatment plans, costing and timeframes with patients in regards to their treatment plans.

Maintaining thorough and accurate records and ensuring patient confidentiality.

Communicating with clinicians and nurses to ensure the smooth running of the day.

Ordering stock, writing referrals, running reports and cashing up duties.

Managing patient queries on the phone and in person to support the practice.