Lucy Dunn

During my sales assistant role at Schuh, I gained over 2 years of experience working face to face with customers and with my team. during this time, I provided exceptional customer service by actively engaging with my customers, addressing their needs, no matter how big or small, and helping them resolve their issue. I developed a vast range of product knowledge to assist my customers effectively but to also increase sales and hit my weekly/monthly KPI's. I handled various cash transactions accurately maintaining a balanced till. I engaged with my team to ensure we all hit targets but to also drive sales and too guarantee every customer we came into contact with had the best customer experience they could get.

At my time as a sales assistant at Smyths Toys Superstores, I accumulated a wide range of skills and experience. While at this store, I engaged with customers and understood their needs so I could give them advice and tailored product recommendations. I maintained a thorough knowledge of the latest trending and popular toys and games to assist them on their shopping experience making sure they purchased everything they needed. I demonstrated products effectively on shelves by facing up leading too increased sales conversions, conducted click and collect orders in store and worked on tills so I could be trained and have experience on all shop floor areas. A huge part of this role was creating a warm and inviting atmosphere in the store as our customer demographic was children and younger people. I engaged with all customers from every age range and made sure I customised my greetings and service to cater for everyone.