Lucy Drury
Okehampton,Devon
Summary
With a blend of hands-on experience as a marketing assistant and front-of-house staff, coupled with my academic pursuits in forensic psychology, I bring a unique combination of skills and perspectives to the table. My ability to work effectively in teams and communicate clearly with customers aligns seamlessly with my academic understanding of human behaviour and motivations. I am a hard-working, bubbly, and down-to-earth individual who takes pride in achieving shared goals while consistently demonstrating my academic skills and enthusiasm.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work history
Volunteer worker
SHOUT
05.2023 - Current
- Handled incoming texters with various different backgrounds and problems by responding on an online chat service in an empathetic and warm manner.
- Worked with compassion and empathy to engage people from diverse backgrounds.
- Created warm, welcoming environment for service users' duration of stay.
Marketing assistant
Stork Solutions Ltd
Aldermaston, West Berkshire
07.2021 - Current
- Suggested ideas for creative and engaging social media posts.
- Created innovative social media posts and schedules to drive engagement.
- Developed a website to target potential customers in an engaging way
- Followed brand imaging guidelines and created content to align with brand vision.
- Updating the customer database and completing email campaigns to reach out to potential or previous customers.
Front of House Staff
Greene King
Tadley, Hampshire
08.2020 - 06.2023
- Greeted incoming customers in a professional manner and provided friendly service
- Upholding a level of cleanliness throughout the pub by cleaning bar items and tables
- Upselling promotional offers and deals on different items as instructed by managers
- Achieving employee of the month, and various rewards such as a Greene King 'special moment' award
- Completed various orders, both involving food and drink products
- Effectively verified IDs
- Providing fast, efficient, and friendly service to customers, even in a busy, fast-paced environment
Sales Assistant
Reading Warehouses
Tadley, Hampshire
08.2020 - 07.2021
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
- Provided excellent customer service and helpful advice to meet customer needs best.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- I listened to customer needs and preferences to provide targeted advice and increase sales opportunities.
Sandwich Artist
Basingstoke
09.2019 - 05.2020
- During my employment at Subway, I had a variety of different responsibilities, consisting of:
- Taking and completing orders
- Customer service
- Thoroughly clean store
- Cash handling
- Function cash register
- Help when closing the store
- Food preparation
- Complete online (Uber Eats) orders
- Prepping stock
- Stocktake
- Store maintenance
- Promotion (leaflets, vouchers)
- Working cooperatively in a team
Administrator
Vantage Sports Nutrition
Tadley
01.2018 - 06.2018
- At Vantage SN, my position included having the responsibilities of:
- Organizing samples for new customers to try (promotion)
- Updating several social media pages
- Updating the customer database
- Arranging the shipping of orders
- Attending events in order to promote the company
- Online customer service
Education
A-Levels - Psychology, Criminology, English Language
Queen Mary's College
Basingstoke 09.2019 - 08.2021
GCSEs -
Hurst Community College
Baughurst, Hampshire 09.2016 - 08.2019
Undergraduate Degree (Hons) - Forensic Psychology
The University of Portsmouth
Portsmouth 09.2021 -
Skills
- Excellent communication
- Customer service
- Motivation and determination
- Organisation
- Productivity
- Data management
- Statistical skills, including the ability to use statistical programs such as SPSS
- Research skills (academic)
- Report writing and presentation skills
- Empathy and sensitivity
- Critical thinking and problem solving
- The ability to remain calm under pressure
- Reliability and dedication
- Dealing with finance (money handling)
- Ability to use cash registers and other technology
- Patience
Timeline
Volunteer worker
SHOUT
05.2023 - Current
Undergraduate Degree (Hons) - Forensic Psychology
The University of Portsmouth
09.2021 -
Marketing assistant
Stork Solutions Ltd
07.2021 - Current
Front of House Staff
Greene King
08.2020 - 06.2023
Sales Assistant
Reading Warehouses
08.2020 - 07.2021
A-Levels - Psychology, Criminology, English Language
Queen Mary's College
09.2019 - 08.2021
Sandwich Artist
09.2019 - 05.2020
Administrator
Vantage Sports Nutrition
01.2018 - 06.2018
GCSEs -
Hurst Community College
09.2016 - 08.2019
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