Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lucy Davison

Whittington,Staffordshire

Summary

Resourceful employee that thrives on new challenges and being self motivated to meet organisational goals. My work experiences have given me a strong background in dealing with customers, meeting timelines, problem solving and coping under pressure. I have a solid understanding of my skills set and how to utilise this to provide a high level of service, be a dedicated team player with a pro-active and hands-on work ethic.

Overview

13
13
years of professional experience
11
11
years of post-secondary education

Work History

Advanced Telecoms Engineer

Openreach
Walsall, West Midlands
04.2021 - Current
  • Fix, install and maintain telecommunication systems on the copper and fibre networks.
  • Communicate with line providers.
  • Update consumer records.
  • Manage daily work flow.

Customer Services Advisor

BT
West Bromwich, Sandwell
10.2020 - 03.2021
  • Fault Diagnostics.
  • Product Guidance.
  • Recorded and processed customer data accurately.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Offered prompt solutions to maintain customer satisfaction, booking appointments where needed.
  • Offered detailed advice on product and service benefits.

Head chef

Ba-Ha & VGN
Birmingham & Stourbridge, West Midlands
03.2019 - 10.2020
  • Produced fresh, quality plates, meeting restaurant demand.
  • Properly handled and stored raw ingredients, minimising illness and cross-contamination risks, inline with Health and Safety Guidelines.
  • Inventoried food, ingredients and orders to meet restaurant demands.
  • Oversaw chefs and kitchen support staff to run smooth operation.

Pet Services

Self Employed
Walsall, West Midlands
03.2015 - 03.2019
  • Provided animals with exercise in accordance with customer arrangements.
  • Worked patiently with nervous dogs to build confidence and trust for safe, happy walks.
  • Ensured animals had access to water and necessary food supplies, according to owner instructions.
  • Look after customers pets and house security whilst away on holidays.

Customer Advisor

Dignity Funerals
Sutton Coldfield, Birmingham
05.2014 - 03.2015
  • Handle calls from Police, Funeral Directors, Coroners, Network Rail, Care Homes and Public in response to bringing the deceased person into the care of the funeral homes.
  • Handle sensitive conversations and accurately record the information to pass over to the funeral homes
  • Book crematorium appointments.
  • Sell funeral plans and update funeral plan requests.

Animal Care Volunteer

Globalteer
Cusco, Peru
01.2014 - 05.2014
  • Built and repaired animal shelters.
  • Safely handled animals with varying temperaments with firm and friendly manner.
  • Meet with public to educate and promote good levels of care.

Remediation Officer

HomeServe
Walsall, West Midlands
08.2011 - 12.2013
  • Oversaw a team within the project to ensure timelines were met and deliverables for successful, timely completion.
  • Investigated and resolved challenges related to the project and requirements.
  • Quality mark and fed back to team to develop and meet business compliance.
  • Previous role in business before this position started in inbound customer services, moved to customer complaints and then onto the project position.

Education

Bachelor of Arts - International Tourism Management

Leeds Metropolitan University
Leeds
10.2003 - 06.2007

AVCE - Travel & Tourism

Sutton Coldfield College
Birmingham
09.2001 - 06.2003

NVQ Level 3 - Catering & Services

Birmingham College of Food, Tourism and Creative Studies
Birmingham
09.1997 - 06.1999

GCSEs - inc. English, Maths & Science

The Coleshill School
Birmingham
09.1993 - 06.1997

Skills

  • Goal-oriented
  • Strong work ethic
  • Proactive
  • Quick learner
  • Customer support
  • Time management
  • Communication skills

Timeline

Advanced Telecoms Engineer

Openreach
04.2021 - Current

Customer Services Advisor

BT
10.2020 - 03.2021

Head chef

Ba-Ha & VGN
03.2019 - 10.2020

Pet Services

Self Employed
03.2015 - 03.2019

Customer Advisor

Dignity Funerals
05.2014 - 03.2015

Animal Care Volunteer

Globalteer
01.2014 - 05.2014

Remediation Officer

HomeServe
08.2011 - 12.2013

Bachelor of Arts - International Tourism Management

Leeds Metropolitan University
10.2003 - 06.2007

AVCE - Travel & Tourism

Sutton Coldfield College
09.2001 - 06.2003

NVQ Level 3 - Catering & Services

Birmingham College of Food, Tourism and Creative Studies
09.1997 - 06.1999

GCSEs - inc. English, Maths & Science

The Coleshill School
09.1993 - 06.1997

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Lucy Davison