Lucy Davison
Whittington,Staffordshire
Summary
Resourceful employee that thrives on new challenges and being self motivated to meet organisational goals. My work experiences have given me a strong background in dealing with customers, meeting timelines, problem solving and coping under pressure. I have a solid understanding of my skills set and how to utilise this to provide a high level of service, be a dedicated team player with a pro-active and hands-on work ethic.
Overview
13
13
years of professional experience
11
11
years of post-secondary education
Work history
Advanced Telecoms Engineer
Openreach
Walsall, West Midlands
2021.04 - Current
- Fix, install and maintain telecommunication systems on the copper and fibre networks.
- Communicate with line providers.
- Update consumer records.
- Manage daily work flow.
Customer Services Advisor
BT
West Bromwich, Sandwell
2020.10 - 2021.03
- Fault Diagnostics.
- Product Guidance.
- Recorded and processed customer data accurately.
- Adhered strictly to policies and procedures for continued company compliance.
- Offered prompt solutions to maintain customer satisfaction, booking appointments where needed.
- Offered detailed advice on product and service benefits.
Head chef
Ba-Ha & VGN
Birmingham & Stourbridge, West Midlands
2019.03 - 2020.10
- Produced fresh, quality plates, meeting restaurant demand.
- Properly handled and stored raw ingredients, minimising illness and cross-contamination risks, inline with Health and Safety Guidelines.
- Inventoried food, ingredients and orders to meet restaurant demands.
- Oversaw chefs and kitchen support staff to run smooth operation.
Pet Services
Self Employed
Walsall, West Midlands
2015.03 - 2019.03
- Provided animals with exercise in accordance with customer arrangements.
- Worked patiently with nervous dogs to build confidence and trust for safe, happy walks.
- Ensured animals had access to water and necessary food supplies, according to owner instructions.
- Look after customers pets and house security whilst away on holidays.
Customer Advisor
Dignity Funerals
Sutton Coldfield, Birmingham
2014.05 - 2015.03
- Handle calls from Police, Funeral Directors, Coroners, Network Rail, Care Homes and Public in response to bringing the deceased person into the care of the funeral homes.
- Handle sensitive conversations and accurately record the information to pass over to the funeral homes
- Book crematorium appointments.
- Sell funeral plans and update funeral plan requests.
Animal Care Volunteer
Globalteer
Cusco, Peru
2014.01 - 2014.05
- Built and repaired animal shelters.
- Safely handled animals with varying temperaments with firm and friendly manner.
- Meet with public to educate and promote good levels of care.
Remediation Officer
HomeServe
Walsall, West Midlands
2011.08 - 2013.12
- Oversaw a team within the project to ensure timelines were met and deliverables for successful, timely completion.
- Investigated and resolved challenges related to the project and requirements.
- Quality mark and fed back to team to develop and meet business compliance.
- Previous role in business before this position started in inbound customer services, moved to customer complaints and then onto the project position.
Education
Bachelor of Arts - International Tourism Management
Leeds Metropolitan University
Leeds 2003.10 - 2007.06
AVCE - Travel & Tourism
Sutton Coldfield College
Birmingham 2001.09 - 2003.06
NVQ Level 3 - Catering & Services
Birmingham College of Food, Tourism and Creative Studies
Birmingham 1997.09 - 1999.06
GCSEs - inc. English, Maths & Science
The Coleshill School
Birmingham 1993.09 - 1997.06
Skills
- Goal-oriented
- Strong work ethic
- Proactive
- Quick learner
- Customer support
- Time management
- Communication skills
Timeline
Advanced Telecoms Engineer
Openreach
2021.04 - Current
Customer Services Advisor
BT
2020.10 - 2021.03
Head chef
Ba-Ha & VGN
2019.03 - 2020.10
Pet Services
Self Employed
2015.03 - 2019.03
Customer Advisor
Dignity Funerals
2014.05 - 2015.03
Animal Care Volunteer
Globalteer
2014.01 - 2014.05
Remediation Officer
HomeServe
2011.08 - 2013.12
Bachelor of Arts - International Tourism Management
Leeds Metropolitan University
2003.10 - 2007.06
AVCE - Travel & Tourism
Sutton Coldfield College
2001.09 - 2003.06
NVQ Level 3 - Catering & Services
Birmingham College of Food, Tourism and Creative Studies
1997.09 - 1999.06
GCSEs - inc. English, Maths & Science
The Coleshill School
1993.09 - 1997.06