Lucy Cutts
Wakefield,West Yorkshire
Summary
Dedicated professional with a strong foundation in customer service and housing support, complemented by exceptional communication skills and the ability to build rapport. Demonstrates expertise in team leadership and motivation, project planning and coordination, and problem-solving. Known for being calm under pressure and adept at complaint handling and resolution. Committed to continuous learning with a focus on enhancing analytical and critical thinking abilities to drive successful outcomes in housing support initiatives.
Hard-working with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.
Overview
23
23
years of professional experience
Work history
Cake Shed Owner
Self Employed
Wakefield, West Yorkshire
2025.08 - 2026.03
- Cake Shed full of homemade bakes for any occasion, Stuffed Cookies, Cupcakes, Cookie Dough Mud Pie, Cheesecakes, Lemon Drizzle, Banana Bread, Carrot Cake and many more.
- Self serve honesty box, customers either pay by cash or card.
- Managed daily operations, ensuring smooth running.
- Food Hygiene level 2 and Council Inspection rating 5.
- Business instagram page greatbakes@14.
- Provided local eco friendly delivery service with Bikelycargo delivery weekly to local butchers, customers, salons and offices.
- Established strong relationships with customers.
- Developed unique cake designs to attract more customers.
- Achieved high standard of cleanliness with regular maintenance tasks.
Customer Service Assistant
Morrisons Plc
Wakefield
2022.12 - 2025.07
- Involved serving customers and providing great service so customers enjoyed their shopping experience possible.
- Mainly worked within the Online Team, although trained in checkouts, self scan and kiosk to work as a team when backup was needed.
- Helped support and resolve customer queries.
- Showcased strong communication skills when explaining promotions or discounts to customers .
- Adapted quickly to changes in store layout or products range, minimising disruption to service delivery .
- Processed returns and exchanges swiftly, enhancing customer satisfaction levels.
- Organised stock shelves neatly to improve overall appearance of shop floor.
- Assisted in training of new staff members, ensuring consistency in service delivery.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
Exams Invigilator
Horbury Academy
Wakefield
2022.02 - 2024.02
- Facilitated clear communication with students, leading to fewer disruptions during exams.
- Promoted academic integrity with stringent monitoring during exams.
- Guided students on emergency evacuation procedures during drills or actual emergencies whilst preserving integrity of ongoing exams.
- Reported any irregularities observed during invigilation directly to senior staff members, ensuring transparency and fairness at all times.
- Cooperated with other invigilators as part of a team to maintain vigilance throughout exam room,.
- Assisted in exam set up, creating an organised and conducive environment for candidates.
- Contributed to smooth running of exams by distributing necessary materials to candidates promptly.
- Provided calm environment for candidates through effective invigilation duties.
- Collected completed scripts after each examination, maintaining orderliness and preventing loss of papers.
- Increased student comfort during exams by addressing queries in a timely manner.
- Liaised closely with exam coordinators for seamless conduct of examinations across multiple venues.
- Seated candidates in line with seating plan.
Housing Support Coordinator
Wakefield and District Housing Ltd
Castleford, Wakefield
2003.09 - 2019.06
- I provided high-quality, person-centred housing support services to vulnerable service users to meet individual vulnerable needs and contractual requirements of service.
- Providing management reports monthly and quarterly.
- Implemented training modules to improve employee skills and performance.
- Completed administrative tasks promptly, maintaining organised workspace at all times.
- Worked closely with management to implement company policies efficiently.
- Improved customer satisfaction by promptly addressing their complaints and queries.
- Handled complex situations, resulting in improved client relationships.
- Monitored performance metrics, ensuring consistent quality of service delivery.
- Conducted comprehensive assessments to determine and address support needs.
- Documented and followed individualised support plans to meet changing client needs.
- Created targeted support programmes based on client interviews and assessments.
- Conducted initial assessments on incoming clients, aiding in appropriate service provision.
- Maintained accurate records of client interactions, ensuring continuity of care.
- Provided person-centred advice and guidance, aiding service user progress towards independent living.
Education
Level 2 Food Hygiene and Safety for Catering - Food Hygiene and Safety for Catering
High Speed Training
Online 09/2025 - 09/2025
Prince2 Foundation Examination - Project Management
APMG - International
Wakefield 12/2008 - 02/2009
Level 2 Introductory Certificate in Team Leading - Team Leading
Institute of Leadership & Management
Wakefield 07/2007 - 09/2007
Excel Advanced Training Course - Excel
Wakefield & District Housing Ltd
Wakefield 05/2007 - 05/2007
Quality Housing, Scheme & Service Reviews - Social Housing
Cornwall College
Wakefield 10/2006 - 12/2006
AAT - Accounting
Association of Accounting Technicians (AAT)
Wakefield 09/2002 - 06/2003
NVQ Level 3 - Administration - Administration
Wakefield College
Wakefield 09/2004 - 06/2005
GCSE's - Secondary Education
Connaught School
Aldershot, Hampshire 09/1994 - 06/1996
Various in-house training - Social Housing
Wakefield & District Housing Ltd
Wakefield 03/2015 - 05/2019
Skills
- Willingness to learn
- Database management
- Rapport building
- Team leadership and motivation
- Communication skills
- Calm under pressure
- Complaint handling and resolution
- Problem-solving
- Team building
- Project planning and coordination
- Analytical and critical thinking
- Housing support assistance
- Housing support knowledge
Affiliations
- Enjoy family like as a mother of 4 children
- Swimming every morning
Business Profile
Please look at my business profile for greatbakes@14 for my cake shed business.
https://www.instagram.com/greatbakes_14?igsh=MTJrMjZ0ZGw1aGRiMQ%3D%3D&utm_source=qr
Timeline
Cake Shed Owner
Self Employed
2025.08 - 2026.03
Customer Service Assistant
Morrisons Plc
2022.12 - 2025.07
Exams Invigilator
Horbury Academy
2022.02 - 2024.02
Housing Support Coordinator
Wakefield and District Housing Ltd
2003.09 - 2019.06
Level 2 Food Hygiene and Safety for Catering - Food Hygiene and Safety for Catering
High Speed Training
09/2025 - 09/2025
Prince2 Foundation Examination - Project Management
APMG - International
12/2008 - 02/2009
Level 2 Introductory Certificate in Team Leading - Team Leading
Institute of Leadership & Management
07/2007 - 09/2007
Excel Advanced Training Course - Excel
Wakefield & District Housing Ltd
05/2007 - 05/2007
Quality Housing, Scheme & Service Reviews - Social Housing
Cornwall College
10/2006 - 12/2006
AAT - Accounting
Association of Accounting Technicians (AAT)
09/2002 - 06/2003
NVQ Level 3 - Administration - Administration
Wakefield College
09/2004 - 06/2005
GCSE's - Secondary Education
Connaught School
09/1994 - 06/1996
Various in-house training - Social Housing
Wakefield & District Housing Ltd
03/2015 - 05/2019