Lucy Cook
Walsall,Walsall
Summary
Head of Submissions experienced in leading submissions teams and managing complete submissions lifecycle within energy efficiency, retrofit, construction, and renewable energy sectors. Delivered compliant submissions while enhancing operational processes and resolving complex compliance issues, achieving high approval rates. Built effective relationships with funders, utilities, and contractors, ensuring efficient project delivery and adherence to industry standards.
Overview
30
30
years of professional experience
Work History
Head of Submissions
National Retrofit Solutions
2025.10 - 2026.08
- Managed the complete submissions lifecycle from pre-installation through to post-installation approval and payment.
- Managed Fabric, Heating and Renewable Energy submissions across ECO4, GBIS and SHDF funding schemes, ensuring adherence to funding criteria.
- Led and supported submissions coordinators, ensuring compliance and consistently high submission standards.
- Investigated submission failures, implementing corrective actions that led to maximising successful funding claims.
- Conducted quality assurance checks and technical evidence audits prior to submission.
- Ensured compliance with TrustMark, PAS 2030, PAS 2035, MCS and Building Regulations.
- Liaised daily with utility providers and funding bodies to resolve technical and compliance queries.
- Worked closely with contractors, installers, Retrofit Coordinators, surveyors and operational teams to ensure projects progressed efficiently.
- Delivered staff training on changing industry regulations, compliance requirements and submission processes.
- Produced daily and weekly KPI reports to analyse submission performance and highlight areas for improvement.
- Company ceased operations due to sponsor withdrawal.
Head of Submissions
Baxter Kelly Ltd
2016.10 - 2025.09
- Managed the complete submissions department for government-funded retrofit and renewable energy projects.
- Managed the submissions process from pre-installation administration through funding approval payments.
- Managed submissions contracts for contractors, including Wates, Stonewater and Lovells, ensuring compliance and timely delivery.
- Submitted bids to utilities like EDF, E.ON, Scottish Power, Octopus, OVO and more.
- Introduced quality assurance checks that improved submission accuracy and minimised rejection rates.
- Monitored department performance, implementing process improvements that enhanced operational efficiency.
- Led development and mentorship of submissions managers, coordinators and administrators.
- Partnered with contractors, installers, retrofit coordinators, surveyors, utilities, housing associations and clients.
- Provided operational departments with technical compliance and submission guidance.
- Maintained compliance with ECO4, GBIS, SHDF, TrustMark, PAS 2030, PAS 2035, MCS and building regulations.
- Developed submission processes and maintained high compliance standards across all schemes.
- Investigated failed submissions, diagnosed root causes and applied corrective actions.
- Produced daily, weekly and monthly KPI reports for senior management.
- Supported compliance across schemes until company liquidation ended the role.
Office Administrator
VNR Contracting Services
2003.01 - 2016.08
- Administered insulation and energy efficiency projects, facilitating operational delivery across multiple departments.
- Managed utility submissions, purchase and sales ledger, invoicing, accounts administration, scheduling installer teams, booking EPC assessments, customer service, diary management, contractor liaison, and general office management.
- Managed office correspondence, including emails, phone calls and mail, efficiently and promptly.
- Handled incoming calls and correspondence, providing timely responses to enquiries and bolstering company communication.
- Communicated with staff through various internal platforms to keep colleagues informed of office updates.
Receptionist / Administrator
In-Comm Training Services
1997.01 - 2003.01
- Managed reception duties, switchboard operations, customer service, diary management, minute taking, filing, business administration, and ordering office supplies to ensure efficient office functionality.
- Provided front-of-house reception and administrative support, facilitating smooth operations while pursuing an NVQ in Business Administration.
- Greeted guests and clients warmly at reception, ensuring a positive first impression.
- Handled incoming telephone calls, accurately taking messages and relaying them to personnel to ensure timely communication.
- Answered and directed incoming calls to relevant staff members using multi-line telephone system.
Education
NVQ Level 2 -
Business Administration
NVQ Level 2 -
Customer Service
GCSEs - Mathematics, English Language, English Literature, Business Studies, Information Technology, Chemistry, Physics, Biology, Geography, German
Skills
- Leadership & Management
- Department Management
- Team Leadership
- Staff training
- Performance Management
- Workflow Planning
- Resource Management
- Operational Leadership
- Process Improvement
- Quality compliance
- TrustMark
- PAS 2030
- PAS 2035
- MCS
- Building Regulations
- Technical Compliance
- Evidence Auditing
- Quality Assurance
- Document verification
- Regulatory Compliance
- Energy retrofitting
- ATP
- ECO4
- GBIS
- SHDF
- WHSHF
- HUGS
- Solar PV
- Warm Front Scheme
- SDHF Scheme
- Renewable Energy
- Fabric Measures
- Heating solutions
- Insulation initiatives
- Microsoft Office
- Excel
Accomplishments
- Over 20+ years' experience within the retrofit, construction and energy efficiency sector.
- Managed the complete submissions process from pre-installation through to post-installation.
- Successfully led and developed high-performing submissions teams.
- Managed multiple submissions contracts for Wates, Stonewater and Lovell.
- Extensive knowledge of ECO4, GBIS, SHDF, HUGS, Solar PV and Renewable Energy.
Timeline
Head of Submissions
National Retrofit Solutions
2025.10 - 2026.08
Head of Submissions
Baxter Kelly Ltd
2016.10 - 2025.09
Office Administrator
VNR Contracting Services
2003.01 - 2016.08
Receptionist / Administrator
In-Comm Training Services
1997.01 - 2003.01
NVQ Level 2 -
Business Administration
NVQ Level 2 -
Customer Service