Lucy Cole
Market Harborough,Leicestershire
Summary
Accomplished professional with expertise in client and staff management , strategic planning, and managing client relationships comes as second nature to me. I demonstrate exceptional skills in crisis management, negotiation, and maintaining client confidentiality. Adept at building strong relationships through effective communication and interpersonal sensitivity. Known for attention to detail, time efficiency, and professionalism.
I am able to work as part of a team and where required I am more than capable of working efficiently on my own. I am also more than happy to pitch in an help in other areas to my primary role to get the job done.
Overview
23
23
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Partner - Accounts and Administration
AtHome Electrical & Plumbing
Market Harborough, Leicestershire
01.2011 - Current
- Generate all invoices and quotes
- Process payments to suppliers accurately
- Responsible for maintaining company accounts on an ongoing basis.
- Coordinate client interactions, answering calls, emails, social media enquiries and organising appointments
- Liaising with clients and other additional trades people to organise site meetings and ongoing works.
- Sourcing parts and dealing with suppliers on a daily basis.
Commercial Cleaner
ICP Cleaning Services
Market Harborough, Leicestershire
11.2021 - 07.2023
- Provided temporary cover for staff absences due to sickness and holidays.
- This position was on a self-employed basis with no regular hours.
- Followed health and safety standards governing correct use of chemicals.
- Achieved high levels of customer satisfaction through meticulous attention to detail in cleaning tasks.
- Contributed to a Covid-19 safe working environment by constantly checking, reporting and replacing social distancing markers.
Customer services advisor
Eaga Insurance Services Ltd
Market Harborough, Leicestershire
09.2006 - 01.2011
- Participated in regular training to maintain up-to-date knowledge on company products and policies.
- Assisted customers with varying questions using product knowledge and service expertise.
- Dealing with elderly and venerable clients on the phone to set up an addition warranty product for their central heating boiler which had been provided using a government scheme and was coming to the end of its standard 2 year cover.
- Ensured that the clients understood the terms and limitations of the policy and process their payment either by debit/credit card, cheque or setting up of an ongoing direct debit.
- Processing and investigating any complaint either by phone or in writing.
- Coordinated efficiently with other departments for issue escalation, facilitating timely solutions.
Sales Advisor
Supaseal
Market Harborough, Leicestershire
03.2004 - 09.2006
- Taking incoming calls and processing orders of seals, o-rings and bearings.
- Checking stock and where necessary acquiring a particular item from a range of suppliers
- Calculating and processing the order with the required method of postage.
- Passing the order to the accounts department to arrange payment and forward the order to the warehouse for processing.
Receptionist
Angel Hotel
Market Harborough, Leicestershire
07.2002 - 03.2004
- Answered and helped resolve enquiries from clients, suppliers and general public.
- Handled office, bar and restaurant payments at the end of the day and maintained records.
- Maintained an organised reception area for a professional business environment.
- Prioritised tasks to maintain reliable service throughout peak times.
- Organised staff member's, maintenance, household & cleaning staff to ensure the hotel was always ready for guest.
Education
GCSEs - General GCSE Subjects
Robert Smyth Academy
Market Harborough 09.2000 - 07.2002
Skills
- Finance management
- Computer literacy
- Client Relationship Management
- Client communication
- Attention to Detail
- Professionalism
- Strategic thinking
- Client confidentiality
- Time efficiency
- Communication
- Relationship-building
- Oral and written communication
Certification
I hold a full and valid enhanced DBS certificate.
Affiliations
- I have a family and my son is an accomplished RC pilot and as a result myself and my family organise and hold a weekend event each year to give all children an opportunity to get together and enjoy the hobby they all love, as part of this event we organise sponsors who donate RC products that are either given to every child in a goody bag and last year there were a number of more valuable items that were put into a tombola and every child walked away with a gift. The event is held over a full weekend so we organise camping facilities along with insurance and risk assessments etc. I also love to bake and do crafts with my daughter.
References
References available upon request.
Timeline
Commercial Cleaner
ICP Cleaning Services
11.2021 - 07.2023
Partner - Accounts and Administration
AtHome Electrical & Plumbing
01.2011 - Current
Customer services advisor
Eaga Insurance Services Ltd
09.2006 - 01.2011
Sales Advisor
Supaseal
03.2004 - 09.2006
Receptionist
Angel Hotel
07.2002 - 03.2004
GCSEs - General GCSE Subjects
Robert Smyth Academy
09.2000 - 07.2002
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