Lucy Chapman
Summary
Currently serving notice as a General Manager with 8+ years of experience in HR, employee relations, and team development, supported by a solid foundation in customer service and financial management. Skilled in recruitment, performance management, and HR compliance, I have led initiatives to boost productivity, foster a positive workplace culture, and drive business growth. Passionate about creating inclusive and productive environments, I bring a strong commitment to impactful HR practices. Outside work, I design A-boards for local businesses, showcasing my creativity and community involvement. Relocating to Cardiff on 06/12/2024.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work history
General Manager
Happy Hounds Doc Care
Winchester, Hampshire
2023.05 - 2024.12
- Managed full employee lifecycle, from recruitment and on-boarding to performance appraisals and disciplinary actions, seeing a large improvement in retention.
- Developed and maintained compliance with HR policies, enhancing workplace productivity and reducing time off.
- Conducting daily team check-ins, approved holidays, and conducted performance reviews ensuring full compliance with HR guidelines and policies.
- Curating and leading daily morning briefings, utilising strong interpersonal skills to align the team and meet the individual needs of the clients in our care each day.
- Developed strategic business plans, successfully launching a membership programme that contributed to business growth and viability.
- Managed company accounts, ensuring invoices were sent out on time and payments were accurately matched.
- Demonstrated excellent computer proficiency, promptly replying to emails, and using tools such as Teams, Xero, Microsoft Word and Excel efficiently.
- Delivered exceptional customer service to both new and existing clients, fostering strong relationships.
- On-boarding new clients by conducting meetings at both the business premises and client homes, ensuring services were tailored to their specific needs.
- Managed client bookings and schedules, maintaining an organised and efficient booking system.
- Ensured compliance with animal welfare guidelines, achieving a 5-star rating on 19/04/2024.
Assistant Manager
Happy Hounds Dog Care
Winchester, Hampshire
2022.11 - 2023.05
Senior supervisor
Shoal
Winchester, Hampshire
2021.10 - 2022.11
Supervisor
Overdraft
Winchester, Hampshire
2021.05 - 2021.07
Waitress
The Fox
Winchester, Hampshire
2020.07 - 2021.05
Sales Assistant
Dr Martens
Birmingham
2018.04 - 2020.01
Sales Assistant
Paperchase
Barningham, Suffolk
2016.07 - 2018.03
Education
A-Levels -
Sutton Coldfield College
Birmingham 2016.09 - 2017.07
GCSEs -
St Francis Of Assisi Technology College
BirminghamSkills
- HR Management
- IT Proficiency
- Interpersonal and Communication
- Team Leadership & Management
- Project Coordination
- Customer Service
- Financial Management
- Problem-Solving
- Time Management
Timeline
General Manager
Happy Hounds Doc Care
2023.05 - 2024.12
Assistant Manager
Happy Hounds Dog Care
2022.11 - 2023.05
Senior supervisor
Shoal
2021.10 - 2022.11
Supervisor
Overdraft
2021.05 - 2021.07
Waitress
The Fox
2020.07 - 2021.05
Sales Assistant
Dr Martens
2018.04 - 2020.01
A-Levels -
Sutton Coldfield College
2016.09 - 2017.07
Sales Assistant
Paperchase
2016.07 - 2018.03
GCSEs -
St Francis Of Assisi Technology College