Lucy Bustin
Liverpool
Summary
Passionate swimming instructor and volunteer coach with experience teaching children and adults. SEQ Level 1 qualified (Level 2 completion September 2025), with strong skills in team management, coaching, and water safety. Dedicated to helping swimmers of all abilities develop confidence and technique in a safe and enjoyable environment. Seeking part-time swimming instruction opportunities.
Experienced swim coach with expertise in coaching individuals of all ages, fostering strong communication and interpersonal skills to ensure effective team management.
Overview
11
11
years of professional experience
2020
2020
years of post-secondary education
Work history
Senior Customer Service Advisor
Liverpool City Council
Liverpool
02.2002 - 08.2012
- Assisted clients with complex enquiries, ensuring satisfaction with provided resolutions.
- Demonstrated comprehensive product knowledge across call and email support channels.
- Mentored junior staff to enhance performance metrics and service quality.
Education
Level 1 -
SEQ
Skills
- Swim coaching for all ages
- Team management
- Child safeguarding and first aid
- Organisational skills
- Communication and interpersonal skills
- Driving licence and transport
- Enhanced DBS clearance
Coaching Experience
Liverpool Waterpolo Club – Assistant Coach (Volunteer) | 2023 – Present
- Assist with coaching sessions for various age groups
- Support team management and match day coordination
- Encourage skill development, confidence, and water safety
Bridgefield Swimming Club – Assistant Coach (Volunteer) | 2022 – 2023
- Supported lead coaches in swim lessons and training sessions
- Helped young swimmers build confidence and improve technique
Timeline
Senior Customer Service Advisor
Liverpool City Council
02.2002 - 08.2012
Level 1 -
SEQ
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