Summary
Overview
Work History
Education
Skills
Timeline
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Lucy Burton

Barnsley

Summary

Flexible Customer Assistant with professional experience delivering outstanding service within high-volume retail environment. Diligently processing deliveries, maintaining optimum stock levels and ensuring exceptional customer care at all times.

Overview

7
7
years of professional experience

Work History

Customer assistant

WHSmiths
Barnsley, South Yorkshire
05.2022 - Current
  • Earned management trust by serving as key holder, performing daily opening and closing procedures.
  • Trusted safe key holder, able to accept and process store cash deliveries making sure all cash is counted and documented before being placed into the store safe.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Assisted customers with product selection to ensure satisfaction.
  • Carried out regular quality checks to ensure displayed products were in good, saleable condition.
  • Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.

Seasonal sales assistant

The Food Warehouse by Iceland
Barnsley, North Yorkshire
11.2021 - 03.2025
  • Assisted with processing store deliveries, markdowns and promotions within store to ensure accuracy.
  • Processed returns or exchanges swiftly, reducing customer wait time.
  • Utilised till systems efficiently to expedite check-out process.
  • Confidently promoted brand, products and services to promote customer loyalty and brand awareness.
  • Kept accurate records of transactions for financial accuracy.
  • Boosted sales with up-to-date knowledge of seasonal promotions and discounts.
  • Regularly replenished stock, prioritising best sellers and notifying management of low stock levels to maximise sales.
  • Acted as friendly and reliable point of contact for customers on shop floor.

Crew Memeber

McDonald's
Barnsley, South Yorkshire
11.2017 - 08.2021
  • Ensured customer satisfaction with prompt and accurate order fulfillment.
  • Delivered consistent high-quality service contributing to the positive reputation of our establishment.
  • Ran orders from kitchen to dining areas.
  • Maintained immaculate cleanliness standards by regularly cleaning and sanitising workstations.
  • Achieved excellent customer service by greeting customers and meeting quality expectations.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Assisted in staff training to enhance teamwork and improve service delivery.
  • Managed a busy kitchen during peak hours and helped train new members of staff to exceptional standards, making sure to offer constructive feedback when needed.

Education

GCSEs -

Horizon Community College
Barnsley, South Yorkshire

Skills

Well-organised multitasker

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Timeline

Customer assistant

WHSmiths
05.2022 - Current

Seasonal sales assistant

The Food Warehouse by Iceland
11.2021 - 03.2025

Crew Memeber

McDonald's
11.2017 - 08.2021

GCSEs -

Horizon Community College

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Lucy Burton