Lucy Burton
Barnsley
Summary
Flexible Customer Assistant with professional experience delivering outstanding service within high-volume retail environment. Diligently processing deliveries, maintaining optimum stock levels and ensuring exceptional customer care at all times.
Overview
7
7
years of professional experience
Work History
Customer assistant
WHSmiths
Barnsley, South Yorkshire
05.2022 - Current
- Earned management trust by serving as key holder, performing daily opening and closing procedures.
- Trusted safe key holder, able to accept and process store cash deliveries making sure all cash is counted and documented before being placed into the store safe.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Assisted customers with product selection to ensure satisfaction.
- Carried out regular quality checks to ensure displayed products were in good, saleable condition.
- Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
Seasonal sales assistant
The Food Warehouse by Iceland
Barnsley, North Yorkshire
11.2021 - 03.2025
- Assisted with processing store deliveries, markdowns and promotions within store to ensure accuracy.
- Processed returns or exchanges swiftly, reducing customer wait time.
- Utilised till systems efficiently to expedite check-out process.
- Confidently promoted brand, products and services to promote customer loyalty and brand awareness.
- Kept accurate records of transactions for financial accuracy.
- Boosted sales with up-to-date knowledge of seasonal promotions and discounts.
- Regularly replenished stock, prioritising best sellers and notifying management of low stock levels to maximise sales.
- Acted as friendly and reliable point of contact for customers on shop floor.
Crew Memeber
McDonald's
Barnsley, South Yorkshire
11.2017 - 08.2021
- Ensured customer satisfaction with prompt and accurate order fulfillment.
- Delivered consistent high-quality service contributing to the positive reputation of our establishment.
- Ran orders from kitchen to dining areas.
- Maintained immaculate cleanliness standards by regularly cleaning and sanitising workstations.
- Achieved excellent customer service by greeting customers and meeting quality expectations.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Assisted in staff training to enhance teamwork and improve service delivery.
- Managed a busy kitchen during peak hours and helped train new members of staff to exceptional standards, making sure to offer constructive feedback when needed.
Education
GCSEs -
Horizon Community College
Barnsley, South YorkshireSkills
Well-organised multitasker
Returns and exchanges
Customer complaint management
Group leadership
Cash handling
Technological literacy
Patience and tolerance
Timeline
Customer assistant
WHSmiths
05.2022 - Current
Seasonal sales assistant
The Food Warehouse by Iceland
11.2021 - 03.2025
Crew Memeber
McDonald's
11.2017 - 08.2021
GCSEs -
Horizon Community College