Lucy Brooks

Corporate sales adviser with social media duties.

• Demonstrate knowledge on all services offered and able to guide customer to most suitable option for their needs.
• Answer telephone calls promptly and subsequently improved on-wait times and call-drop rate.
• Handle customer complaints, providing appropriate solutions.
• Create content for Facebook and Instagram and subsequently seeing rapid improvement on reach and engagement.
• Actively engaging with local community through in-person and online marketing.
• Identifying and securing new customers for corporate contracts.
• Working with internal stakeholders to ensure all areas are represented equally on social media.
• Engaging with local community through in-person and online marketing.
• Identify local events and work with relevant organisations to ensure success.

Remote part-time temporary role for rapidly growing bespoke shepherds hut builder.

• Established a sales strategy, collated useful data and delivered it in a useable format for social media content and blog posts,
• Created and maintained a new database of 6,000+ potential venues to approach.
• Identified and booked trade shows to for most profitable ROI.
• Represented business at trade show, generated leads and advised on future event direction.
• Social media engagement and inbox management.
• Scheduling meetings and connections for Founder and preparing appropriate slide decks for client pitches. Researching the client and preparing the Founder accordingly.

Part time role based on the help desk, this role was customer facing and solutions driven.

• Duties including answering a busy telephone and demonstrating first point resolution,
• Managing a live query dashboard in tandem with Waitrose Head Office to ensure any issues were resolved quickly.
• Overseeing daily load of click and collect parcels,
• Processing dry-cleaning inbound/outbound,
• Placing bespoke catering orders for customers,
• Handled sensitive information securely, maintaining confidentiality at all times.

Complex multi million pound account management for customers such as L'Oreal, Coutts, The Houses of Parliament, WeWork, Savills, Saatchi and Saatchi, The Royal Household, local councils and high profile interior design studios.

• Demonstrable high volume and varied inbox management.
• Exceptional telephone etiquette with 60+ calls per day to my desk.
• Creating documents and presentations for my directors.
• Pitching to potential customers and also internal stakeholders.
• Working to customer briefs and tracking budgets.
• Working with buying teams and liaising with major distributors.
• Identifying and attending trade shows such as BETT, Clerkenwell Design Week and Chamber of Commerce as a representative of John Lewis for Business.

Positions held include Merchandiser and Interior Designer.

• Working with a client brief to create a scheme of works for their home.
• Ordering fabrics, arranging delivery to artisan workers and monitoring progress to ensure all elements of design scheme were delivered on time and to budget.
• Working directly with HNWI's and celebrity household names.
• Additionally work as a merchandiser to maximise sales within store.
• Measurable success through sales reports on work undertaken.
• Creating in-store events for Home Design Services from concept to completion.
• Working to and reporting on budgets for aforementioned events.

PA and Marketing coordinator for a small technology focused PR agency representing clients in Europe and UK.

• Creating marketing material for trade shows.
• Sending press releases and talking to journalists.
• Event conception and delivery
• Arranging travel and accommodation for director.

Duties also included processing expenses, ordering catering and stationery, reviewing memberships and subscriptions, gift purchasing, ensuring CRM system was up to date and project managing an office move.

Personal Assistant for two directors. Duties split 50% business and 50% personal.

• Business duties included booking travel for conferences.
• Taking minutes and following up on necessary objectives,
• Maintaining meeting spaces for delegates and overseeing it's refurbishment by working with contractors
• Ad-hoc ordering of office stationery, furniture and catering.
• Personal duties included managing car administration, researching for home improvement projects, booking theatre tickets and restaurants,
• Party planning - guest list management, catering, entertainment and gifting.
• Ensuring adequate insurance was in place for cars, art and antiques.
• Managing staff and activities - gardeners, tutors and coaches.

Traditional Private PA role for retired psychiatrist with interests in philanthropy and property development.

• Scheduling and overseeing household maintenance and projects.
• Managing mixed portfolio of buy to let properties, Airbnb and renovations.
• All associated travel tasks
• Event management for fundraisers, celebrations and summer soirees. Fully managed catering, site-hire, staff, cleaning and entertainment.
• Researching and processing donation requests with due diligence.
• Maintaining decorative and functioning order of home - fresh flowers, meet and greet,replying to correspondence, assisting with tech set up.