Lucy Brockwell

-New starter equipment, preparation and welcoming; early days POC while settling, creating guides, holding information sessions

- General office flow and maintenance; stock ordering and control, new starter and IT equipment inventory, waste minimisation, snags.

- Building manager, IT, internal team and vendor liaison. Oversight of empty office space, liaison for estate agents. Researching companies, comparing quotes, initiating/reviewing contracts

- Office security oversight; door access controls, security cameras

- Ensuring a diverse and inclusive office culture for staff and visitors, including mindfulness of accessibility, cultures and individual needs

- Encouraging an open, welcoming, friendly culture for staff and visitors, seeking regular input on ideas for improvements and feedback for existing measures

- Visitor liaison, meeting/conference set up, access, catering for internal and external guests e.g. PfL teams, Charge UK board and work experience students. Off site meeting room booking, dinner reservations, advice to travellers

- Administrative tasks; updating the WiKi pages, visitor and events team calendars, timetabling, equipment and invitations for team meetings and events, invoices, cashing cheques, creating invitations, posters and presentations, post maintenance, meeting room coordination

- Interim fleet management and continued support. Pool car management

- Initiated and maintained office health and safety and facilities management compliance, including fire safety and equipment servicing; ensured First Aider/Fire Warden training was current and managed cleaning contracts

- UK representative on the Works Council, representing staff at Board/Supervisory Board meetings
- Assisting previous PR Manager planning and managing externally facing events (station opening, EV Rally)

- Internal event planning and delivery; team building, celebrations, travel

- 'Fire-fighting'

Projects:

- Office relocation and expansion. Co-managing office move, set up, decoration, sourcing furniture and equipment, negotiating, budgeting, logistics all on a tight timeframe. Additionally managing full reset of prior office space and liaison for estate agents.

- Researched and implemented staff wellbeing initiatives, trialling ideas for employee engagement during organisational change

- (in progress) OpEx Tracker. Creation of a living document pooling information to track operational spending, analyse trends and find opportunities for spending efficiencies and budget control for the UK team

- (in progress) H&S Compliance Tracker. Flagged challenge with lack of centralised tracker for office compliance tracking for UK sites and risks of lapsed contracts with new H&S lead. Team project.

• Led a team across multiple disciplines and countries, ensuring consistency, high quality, motivation and focus.
• Contributed to addressing institutional targets for student attainment gaps, working with funding from external agencies and charity contracts.
• Analysed strategic, core, and support processes to identify and recommend improvements for increased effectiveness.
• Conducted data analysis and developed projections and recommendations for marketing, PR opportunities, and resource planning.
• Coordinated online and face-to-face events for scholarship students and staff, enhancing engagement and support.

• Founded a new team of Senior Student Recruitment and Support Advisers in the Faculty of Arts and Social Sciences, catalyst to a new department (10-80 people).
• Implemented operational strategies to build customer loyalty and retention.
• Successfully led and managed change, implemented quick-fire problem solving and service-wide new ways of working, and engaged in forecasting/planning.
• Trained and coached a high-performing team through regular performance reviews, individual feedback, and learning individual needs and strengths. Trained and mentored Operations Managers to do the same. Led the team through much change, including departmental growth, structural and cultural changes. Ensured stability, psychological safety, blameless culture and individual value, while having fun as a team and appreciating individuality.
• Led training initiatives, chaired recruitment panels, managed HR functions, scheduled activities, resolved complaints, and ensured quality assurance.
• Managed data and records by assessing, collating, analysing information, and creating presentations for stakeholder engagement.
• Arranged meetings and events, including academic roundtables, and shared agendas, minutes, and action logs for effective communication.
• GDPR compliance, Microsoft Office, internal databases, email, telephone, written communication with customers, clients, alumni and other stakeholders.
• Fire Safety, Health and Safety, First Aid and Mental Health First Aid.

• In-depth individualised support planning and coaching students with disabilities and additional needs.
• Pilot team focused on disability profiling, proactive student retention, and piloting new contact streams and working methods.
• Developed and delivered sessions and resources online through social media for enhanced additional learning, addressing identified deficits.
• Conducted data analysis, complaint mitigation, and response.

• Managed day-to-day operations, spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
• Achieved a threefold increase in profit, improved NHS contract performance, and expanded services to include an Opticians, recorded customer satisfaction improved 40%, while improving staff retention and career progression within the company.
• Led acquisitions of new sites in the South East- collaborating to improve standards, embedding consistent working procedures, managing acquired sites, supporting teams and individuals and training the new site managers.
• Ensured legislative compliance, information governance, and auditing while revising and implementing processes in a changing environment, including leading CQC and Deanery inspections to mitigate legal action through rigorous regulatory compliance.
• Managed across multiple sites, whilst developing staff into more responsible roles.
• Monitored KPIs of clinicians and contractors to ensure target completion both private and NHS contract fulfillment.
• Quality monitoring and audits to strict healthcare standards, including cleaning, paper and electronic record keeping, Radiation control and mandatory CPD.
• Oversaw invoicing, budgets, and equipment maintenance, while managing profit and loss, stock control of consumables, and debt reconciliation.
• Managed vendor and contractor relationships, negotiating contracts and renewals to ensure quality services.
• Managed internal HR processes including recruitment, onboarding, and scheduling.
• Facilitated meetings and training sessions, preparing agendas, taking minutes, and logging actions to ensure timely completion.
• Diary management, travel arrangements and booking external training providers.
• Conducted market research, created and delivered successful marketing campaigns- including increase from 3 business day diary fulfillment to 10 during my first year.
• Successful in attaining Foundation Dentist training contract with Oxford Deanery alongside lead dentist, and joint venture with an Opticians.
• Successful in attaining Foundation Dentist training contract with Oxford Deanery alongside lead dentist, and joint venture with an Opticians.

• I worked in various hospitality roles across the UK including hotel management and events coordination/delivery.