Lucy Bristow
Hinckley,Leicestershire
Summary
Self-disciplined professional with ample experience in coding, telecommunications, IT, and technical support. Adept in troubleshooting, diagnosing and managing computer systems to customise client needs. Eager to enhance skills and achieve growth in the tech industry.
Overview
8
8
years of professional experience
Work history
Junior Developer
Intercity Technology
Birmingham
01.2023 - 05.2025
- Created and updated API endpoints.
- Created new features for the customer portal using Microsoft Power Platform and Dynamics 365.
- Monitored and fixed vulnerabilities in codebases.
- Assisted with updates to the unified communications telephony product.
- Collaborated with experienced developers to enhance my learning.
- Conducted development testing on all work items.
- Assisted in the creation of STEM programming games utilising Blockly, which the company provides to school children to introduce them to technology and coding.
- Utilised git for version control to streamline code quality.
ISOC Tier 1 Engineer
Intercity Technology
Birmingham
05.2021 - 12.2022
- First point of customer contact, to assist them with their voice and managed services.
- Proficient in voice technology, building and managing voice telephony systems, troubleshooting issues and providing customers telephone technical assistance.
- Trained others, both internal and external on telephony systems, guiding them and assisting them with ensuring all systems were being utilised efficiently.
- Assisted customers with their broadband issues, diagnosing faults and raising issues with third parties for swift resolution.
- Composed communications to send to customers regarding outages and upgrades.
- Conducted out of hours working, to ensure customers' services were managed and operational 24/7/365, and all major issues and outages were resolved swiftly.
Support Centre Analyst
Next PLC
Enderby, Leicestershire
09.2020 - 05.2021
- Assisted users with hardware, software and application issues, from offices to warehouses to call centres and stores.
- Became proficient in systems such as Citrix, active directory, Garancy, and ServiceNow.
- Confidently received and made calls to help users, providing friendly and attentive customer service. I learnt how to shadow users' screens and efficiently troubleshooted various issues.
- Resolve various telephony issues; such as poor connectivity and configuration.
- Raised priority one incidents, calling out to on-call teams and raising communications to the business.
- Often worked independently, making decisions to support the function of the wider business.
- Worked collaboratively with my team, using my communication skills to manage incidents effectively with colleagues.
Marketing Executive
T-Global Technology
Lutterworth, Leicestershire
10.2017 - 07.2018
- Assisted in preparation, launch and maintenance of the new company website.
- Used WordPress for uploading to website, and Google Analytics and Hotjar to track data. I became very interested in data tracking and analytics and enjoyed finding trends and spikes in data; these findings were shared with my colleagues both formally and informally. Latterly, I had been authoring reports based on findings and my analysis thereof.
- Used Adobe Photoshop to edit and design images and banners for email campaigns, increasing my experience and knowledge of digital marketing platforms and tools.
Marketing Intern
T-Global Technology
Lutterworth, Leicestershire
07.2017 - 09.2017
- Updated and created data sheets for products such as heat sinks, thermally conductive pads, graphite sheets and epoxies- which are used to prevent electronics and LEDs from overheating.
- Used InDesign to create data sheets, alongside increasing my knowledge on Microsoft Excel and Microsoft Word.
- Improved my communication skills with my colleagues by gaining experience in meetings- sharing my ideas with the sales and marketing team. As it was crucial that data I provided was correct, I ensured that work I completed was of the highest standard, but also was done efficiently.
Education
Level 3 Subsidiary Diploma - IT
North Warwickshire And Hinckley College
/2019 -
BCS Level 3 Award - Coding
QA Higher Education
Birmingham /2018 -
High School Diploma - GCSEs
Hinckley College
UK /2017 -
Skills
- Software development
- Software applications
- Customer support
- Network troubleshooting
- User experience focus
Languages
English
Native
Danish
Elementary (A2)
Coding Languages
- JavaScript
- TypeScript
- JQuery
- HTML
- CSS
- pug.js
- node.js
- SQL
Timeline
Junior Developer
Intercity Technology
01.2023 - 05.2025
ISOC Tier 1 Engineer
Intercity Technology
05.2021 - 12.2022
Support Centre Analyst
Next PLC
09.2020 - 05.2021
Marketing Executive
T-Global Technology
10.2017 - 07.2018
Marketing Intern
T-Global Technology
07.2017 - 09.2017
Level 3 Subsidiary Diploma - IT
North Warwickshire And Hinckley College
/2019 -
BCS Level 3 Award - Coding
QA Higher Education
/2018 -
High School Diploma - GCSEs
Hinckley College
/2017 -
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