Lucy Brennan

Provided support and advice on homelessness to new and returning clients

Coordinated mailbox responses for Young Scot Cards and Concessionary Bus Pass queries

Handled council tax refunds and free school meal applications

• Provided first-point support for homelessness queries for Scottish Borders Council
• Handled mailbox queries on Young Scot Cards and Elderly/Concession Bus Passes promptly

• Prepared and stocked bar for shift start
• Crafted specialty cocktails for diverse customer preferences
• Restocked fridges nightly ensuring smooth operations for next shift

• Executed station-specific tasks as a team member at Tim Horton's
• Restocked cold drink fridges and ensured cleanliness of workplace

• Ensured refund processes were correctly and efficiently followed using council systems
• Handled customer service calls, signposting to resolve public issues
• Enhanced confidence in customer interactions

• Contributed to launching a high-traffic bar, serving a diverse range of beverages
• Learned and prepared cocktails designed by in-house cocktail master
• Cleared tables and stocked fridges ensuring proper stock rotation
• Ensured premises were ready for next day

• Prepared coffee and served tables efficiently
• Provided cover in onsite shop processing purchases of trinkets and local goods
• Provided excellent customer service and fostered positive shopping experiences

• Welcomed customers, accurately took orders, and delivered service
• Ensured customer satisfaction with meals and drinks
• Maintained clean and ready tables for new patrons

• Answered phone calls and accurately processed orders
• Processed cash transactions and accurately packed orders
• Delivered exceptional customer service and managed stock rotation effectively