Lucy Bleasdale

Responsible for supporting UK&I Siemens Energy organisation (Leaders and employees) change and transformation: The role involved:

• Supported UK&I Vice President in driving organisational transformation and change initiatives across UK&I region.
• Conducted analysis of employee engagement surveys, enabling the development and execution of targeted team actions and improvement strategies.
• Designed and facilitated quarterly UK&I Leadership meetings, as well as capacity-building activities to strengthen individual leadership effectiveness between events.
• Played key role in the global roll-out of Immunity to Change methodology as a certified coach, fostering personal and organisational growth.
• Contributed to global guiding coalition of change agents, supporting transformation efforts and driving adoption of change practices on a global scale.
• Collaborated across organisational boundaries to facilitate change and transformation at all levels, from teams to business units.
• Delivered 1:1 and team coaching using diagnostics and tailored workshops to enhance team capacity for growth and adaptability.
• Designed and delivered a comprehensive 3-day Transformation Accelerator (TA) boot camp, equipping multiple cohorts with transformation tools, methodologies, and ongoing coaching to foster organisational change.
• Led adaptation of TA boot camps to an online format during COVID-19, successfully training and supporting three cohorts of TAs virtually.
• Informally assumed role of “Master TA” within the global transformation network, acting as an internal transformation consultant to design and facilitate workshops that integrated transformation principles into business scenarios.
• Partnered with teams and businesses to embed sustainable change by addressing ingrained patterns and fostering creative, long-term solutions.
• Designed and facilitated strategic workshops and leadership development programmes to enhance leadership adaptability, complexity management, and influence.
• Enabled cultural transformation by sharing success stories, highlighting the impact of strong leadership, and demonstrating positive correlation between transformation efforts and business results.
• Promoted organisational learning through coaching, action learning, upward feedback, and facilitation of strategic events.
• Championed the development of leaders and "influencers" equipped with the skills and knowledge to drive transformation, foster adaptability, and instil a culture of continuous growth within their teams and the wider business.

Responsible for helping the organisation (Leaders and employees) in a cultural change programme through facilitation, coaching, inquiry and communication. The role involved:

• Successfully completed an Executive Coaching Diploma, delivering individual and group coaching sessions to support leadership growth and personal development.
• Led the design, facilitation, and implementation of a customer service improvement programme, including the creation of a practical toolbox and training employees in its application.
• Gained expertise in action inquiry and dialogic organisational change to support teams in driving improvement initiatives and enhancing customer interactions.
• Designed and facilitated management team meetings, integrating leadership development, group dynamics, and strategic planning into collaborative sessions.
• Delivered skill-building sessions focused on action inquiry to enhance reflective practices and critical thinking among leaders and teams.
• Planned and managed events and workshops, ensuring seamless execution and alignment with organisational objectives.
• Utilised innovative communication strategies, including video content, social networking platforms, and written articles, to share key learnings and insights across the organisation.
• Presented strategic ideas and facilitated group work at conferences and events, effectively engaging audiences of up to 100 participants from diverse business areas.
• Co-designed and co-led a 2-day leadership training programme for groups of up to 12 participants, focusing on coaching, inquiry, and leadership principles.
• Travelled extensively across the UK and Ireland to provide hands-on support to individuals and teams, fostering growth in areas of change management and leadership development.

Responsible for providing daily support to the Director with diary and email management, along with administrative support for his team. The role involved:

• Supporting MD with events, meetings, and preparation including strategic design of activities within department.
• Providing diary management for the Director.
• Providing daily email management (filing and correspondence).
• Expense management for Director and deputy responsibility for sign off for his team.
• Booking travel.
• Organising meetings both internally and externally for Director and team.
• Recording of actions and meeting agendas.
• Using extensive IT skills in assistance with presentation material, including preparation of PowerPoint and Excel documents within team and often dealing with sensitive and confidential information requiring a professional approach to the security of such documents. Preparing agendas and action lists when required.
• Management of incoming correspondence. Main point of contact for incoming enquiries through Customer Support Centre emails, phone calls or post. Ensuring queries are dealt with in a timely manner and by the relevant department.
• Event management including finding and liasing with venues.
• Part of a team looking at Customer Experience activities within the company, including meetings and event design with external experts in organisational change.

Responsible for providing high level of administrative support to the Sales & Marketing Department Account Directors, Business Development team and ensuring the smooth running of the office, the role involved:

• Providing support to 5 Account Directors. Including diary support. Anticipating requirements and prioritising own workload according to deadlines.
• Providing support to Business Development Director and team. Providing diary management and expense management to Director.
• Providing support to Department Director in current PA’s absence.
• Occasional support to Business Excellence & Strategy team in PA’s absence.
• Arranging complex UK and worldwide travel for Account Directors, Business Development Director and other team members.
• IT support for Energy personnel. Ordering IT equipment, file access and software for new and current employees. Ensuring new requests are dealt with efficiently.
• Maintaining employee E-Leave holiday records, sickness and annual leave recording.
• Arranging and carrying out new starter inductions.
• Internal and external meeting arrangement including liaison with Siemens PA’s and customer PA’s as well as liaison with senior managers and stakeholders within Siemens worldwide.
• Event organisation including department sales conference and Account Directors’ hospitality bookings.
• Using extensive IT skills in assistance with presentation material, including preparation of PowerPoint and Excel documents within team and often dealing with sensitive and confidential information requiring a professional approach to the security of such documents. Preparing agendas and action lists when required.
• Management of incoming correspondence. Main point of contact for incoming enquiries through Customer Support Centre emails, phone calls or post. Ensuring queries are dealt with in a timely manner and by the relevant department.
• Providing support to the Marketing Manager in the uploading of news articles onto SharePoint.
• Responsibility for purchasing including raising purchase orders and dealing with the approval of invoices.
• Ensuring the smooth running of the office and responsible for purchasing of stationery and office supplies, maintaining filing systems and dealing with all maintenance. Appointed as main representative for site user meetings on behalf of department.

Responsible for providing high level of Administrative support to the Sales & Marketing Department and ensuring the smooth running of the office, the role involved:

• Providing daily support to all sales team including department Director, UK Sales Manager & UK Marketing Manager. Including some diary management.
• Responsible for all UK and worldwide travel arrangements within the Sales and Marketing team.
• Screening calls, post and emails in order to know relevance to Sales Team members.
• Follow-up from meetings - writing up minutes, recording and chasing any actions.
• Responsibility for the department Credit Cards - organising and monitoring spending alongside the team budget.
• Providing day-to-day support for Finance and Commercial team.
• Assisting with monthly reporting including the collation of company data, incoming orders and presenting to managers.
• Previously conducting market research and competitor analysis for UK Marketing Manager to produce data and present to Management team in order to improve business strategy.
• Booking conferences and event organisation. Arrangement of internal and external meetings, teleconference calls and Live Meetings.
• Successfully reviewing current induction programme where I created a thorough induction process for new starters.
• Assistance with meeting preparation, including presentation material, writing agendas and action recording. Often dealing with highly sensitive and confidential information.
• Ensuring the smooth running of the office and responsible for purchasing of stationery, office supplies and general maintenance.

Part of a small team within the new and existing Gas Operations department, the role involved:

• Processing new customers whilst maintaining relations and the accounts of existing customers.
• Effectively using a variety of different in-house software programmes.
• Successfully implementing a 60-day plan with an aim to improve the “disputed debt” area of the business.