Lucy Bevan
Stewartby,Bedford
Summary
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work history
Barista
Starbucks Coffee
Bedford, Bedford
08.2020 - 10.2020
- Warmly greeted and served customers, promptly processing payments to minimise wait times.
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
- Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.
- Cleaned and sanitised coffee and food preparation areas, maintaining impeccable hygiene standards.
Crew member
McDonald's
poole , Bournemouth
10.2019 - 02.2020
- Worked fast and accurately to meet customer needs and service goals.
- Trained in food safety and hygiene practices.
- Attended to customers with friendly and accurate service.
- Acted as team player by helping colleagues finish their tasks.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Flexibly took on various roles to support workflow.
- Maintained clean and sanitary food preparation areas and equipment.
- Took cash and card payment at checkout, providing correct change and receipts when requested.
- Handled customer complaints using quick decision-making to resolve issues.
- Took orders at counter and drive-through with clear communication and professionalism.
- Operated cash register to take payments and process orders.
- Prepared food and beverages within target timeframes.
- Cleaned food preparation areas, cooking surfaces and utensils throughout shifts.
- Addressed questions, concerns and complaints of customers.
- Achieved excellent customer service by greeting customers and meeting quality expectations.
- Checked completed orders for accuracy, quality and presentation.
- Established professional relationships with peers to enhance productivity and teamwork.
Team member
Kfc
Cleveleys, Lancashire
12.2020 - 06.2021
- Kept work areas spotlessly clean for optimal hygiene levels and consistent customer satisfaction.
- Warmly greeted customers and proactively reduced wait times.
- Demonstrated proper food handling and safety standards.
- Delivered reliable customer service with attention to detail even under high pressure.
- Transported and escorted programme participants to and from activities and on field trips.
- Coordinated parking flow to maximise space use, ticket sales and drive safety.
- Assigned locker spaces and facility amenities to patrons.
- Patrolled car park to monitor vehicles, identify problem behaviour and prevent damage or theft.
Fishmonger
Dockside seafood LTD
Fleetwood, Lancashire
06.2021 - 07.2022
- Cleaned and sanitised work areas, equipment and tools to meet food safety requirements.
- Served counter customers, selecting, preparing and pricing requested items.
- Weighed products to provide customers with exact requested quantities.
- Sharpened and adjusted equipment to maintain cutting precision.
Team leader
Kfc
Fleetwood, Lancashire
07.2022 - 01.2023
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Coached team members through new or difficult workflows.
- Delegated tasks to make best use of individuals' skills.
- Supported team to overcome new challenges by forecasting knowledge and skills gaps.
- Reported on team performance to higher leadership, proactively offering action for areas of improvement.
- Trained staff to resolve complaints appropriately to maintain customer satisfaction.
- Followed opening, closing and shift changeover procedures for seamless operations.
- Led shifts and motivated team to drive sales.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Supported new hires through onboarding process for speedy and successful training.
- Monitored health and safety measures for guaranteed compliance.
Team leader
Kfc
Bedford, Bedford
05.2023 - 01.2024
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Coached team members through new or difficult workflows.
- Delegated tasks to make best use of individuals' skills.
- Supported team to overcome new challenges by forecasting knowledge and skills gaps.
- Reported on team performance to higher leadership, proactively offering action for areas of improvement.
- Trained staff to resolve complaints appropriately to maintain customer satisfaction.
- Followed opening, closing and shift changeover procedures for seamless operations.
- Led shifts and motivated team to drive sales.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Supported new hires through onboarding process for speedy and successful training.
- Monitored health and safety measures for guaranteed compliance.
Yard worker
paul riches skips
Kempston, Bedford
03.2024 - 05.2024
- Carried out general labour duties to support target delivery.
- Helped to maintain tidy and organised yard for smooth distribution.
- Followed health and safety protocols for material handling, safe lifting and transport protocols.
- Loaded and unloaded deliveries, verifying quantity and quality requirements against paperwork.
Education
Certificate of Higher Education - level 2 sports coaching
SSG
bedford 08.2018 - 06.2019
Skills
- Delivery loading and unloading
- Manual handling
- Customer service
- Efficient order picking
- Loading and unloading
- Health and safety principles
- COVID-19 protocol
Timeline
Yard worker
paul riches skips
03.2024 - 05.2024
Team leader
Kfc
05.2023 - 01.2024
Team leader
Kfc
07.2022 - 01.2023
Fishmonger
Dockside seafood LTD
06.2021 - 07.2022
Team member
Kfc
12.2020 - 06.2021
Barista
Starbucks Coffee
08.2020 - 10.2020
Crew member
McDonald's
10.2019 - 02.2020
Certificate of Higher Education - level 2 sports coaching
SSG
08.2018 - 06.2019
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