Lucy Behan

During this year of working for the Co-Op, I have perfected my customer service skills and have learnt that I am a natural empath when it comes to individuals. As I spend a lot of time with customers, I have developed a skill of catering to each customers need while ensuringI complete my tasks to a high standard.

I really enjoy working with a variety of different customers as you really develop a nature of how to read, and understand them which I think is significant when dealing with individuals.

I have also learnt how to stay professional and calm when faced with a challenging or heated scenario which again, is also imperative when you are working.

As well as this, I am able to work well in a team to make sure the store has met the expectations and needs as well as every customers.

During my time working at Pendley Manor hotel, I was introduced to the world of hospitality.

As this was my first job, it was quite a challenge to adapt to the fast paced environment which it is but I learnt that I easily learn and overcome new concepts efficiently which I didn't know before. I have taken this skill to every job I have have since.

During this job these were the tasks which I was assigned and made sure was completed to the best of my ability as well as the skills I picked up along the way.

- silver service of food and drinks as well as table set ups.

- setting up functions such as weddings, wakes and corporate events.

- food running

- customer service, listening, understanding and responding.

- adapting to working quickly and efficiently under pressure.