Lucy Batchelor

Dedicated and compassionate Care Assistant with experience in providing high-quality domiciliary care to clients in North Somerset. Skilled in assisting individuals with daily tasks, enabling them to maintain independence in their own homes. Proficient in offering personal care, mobility support, and emotional reassurance to clients with diverse needs. Committed to delivering person-centered care with empathy and respect. Adept at working in a team environment and maintaining flexible schedules, including weekend shifts. Continuously expanding knowledge through ongoing training and professional development opportunities. Passionate about making a positive impact on clients' lives and contributing to a growing, family-run care business.

Key Skills:

• Personal care assistance
• Mobility support
• Client relationship building
• Time management
• Adaptability and flexibility
• Effective communication
• Empathy and patience
• Health and safety compliance

Dedicated Community Health Care Worker with extensive experience in delivering personalized, holistic care. Committed to enhancing quality of life for diverse populations, particularly vulnerable adults and those with complex care needs.

Key Skills

• Person-centered care delivery
• Medication administration
• Complex clinical needs management
• Palliative and end-of-life care
• Independence promotion
• Crisis intervention and de-escalation
• Culturally sensitive communication

Core Competencies

• Personal Care and Support
• Assist adults with daily tasks, ensuring comfort and dignity
• Provide companionship and emotional support
• Empower clients to maintain independence and autonomy

Clinical Expertise

• Safely administer medications and monitor health conditions
• Manage complex clinical needs, including wound care and diabetes management
• Deliver specialized palliative and end-of-life care

Care Coordination

• Collaborate with multidisciplinary teams for comprehensive care planning
• Facilitate smooth care transitions for post-hospital patients
• Implement strategies to reduce hospital readmissions

Health Education and Advocacy

• Provide health education to clients and families
• Promote self-care capabilities through adaptive tools and skill-building exercises
• Bridge communication between healthcare systems and communities

• Minimised product damage, ensuring goods were correctly handled and stored to task specifications.
• Scanned and sorted products to tight production deadlines for continued KPI progression.
• Utilised ergonomic techniques during heavy lifting, promoting employee health and wellbeing.
• Labelled and organised packages for accurate deliveries.
• Packed items securely for reduced damage during transportation.
• Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
• Attended Health and Safety training to ensure consistent adherence to warehouse safety policies.
• Kept clean working area, reporting any issues to management.
• Utilised barcode scanners proficiently, improving overall efficiency,.

Volunteered in 2015 at Changing Lives Charity Store

• Addressed customer inquiries and resolved complaints in a professional and timely manner.
• Provided product information and assisted customers in making informed purchasing decisions.
• Maintained a friendly and welcoming atmosphere for all customers.
• Assisted in creating visual displays to attract customers and promote sales.
• Handled returns and exchanges according to store policy.
• Reconciled cash drawers at the beginning and end of shifts.
• Processed various payment methods, including cash, credit, and debit cards.
• Maintained accuracy in all cash handling procedures to minimize discrepancies.
• Assisted with end-of-day closing procedures, including cash counting and reporting.
• Provided training and support to new volunteers on till operation.
• Received and unpacked shipments of new merchandise.
• Ensured accurate pricing and labeling of all products.
• Rotated stock to ensure freshness and minimize waste.
• Maintained a clean and organized backroom and storage area.
• Assisted with inventory counts and stocktaking.
• Supported in general tidiness and cleanliness of the shop floor.