Lucy Barnett
Nelson
Summary
Experienced professional with focus on corporate communication. Drives brand messaging and stakeholder engagement through strategic communication plans. Utilises strong writing, media relations, and crisis management skills to boost company reputation and achieve business goals. Resourceful and well-organised with excellent leadership and management experience.
Overview
13
13
years of professional experience
2008
2008
years of post-secondary education
1
1
Certification
Work History
Corporate Communications Manager
Dwr Cymru Welsh Water
Saint Mellons, Cardiff
10.2023 - Current
- Enhanced brand integrity by implementing strategic corporate communication initiatives
- Led crisis management procedures for damage control and reputation restoration
- Boosted internal engagement with regular staff briefings, newsletters, and intranet updates, strengthening employee engagement
- Managed relations with stakeholders for enhanced business partnerships
- Led team in organising high-profile corporate events, enhancing brand image. Coordinated corporate events with strict attention to detail and branding guidelines
- Drafted company-wide communications, ensuring consistency in message delivery
- Leveraged social media platforms to increase brand awareness and customer engagement. Implemented social media campaigns, resulting in improved customer interaction
- Managed press inquiries promptly and professionally enhancing company's image
- Used strengths in project management and organising resources, teams and calendars to meet objectives
- Monitored team budgets and forecasts to deliver against annual targets
Communications Business Partner
Transport For Wales
04.2021 - 10.2023
- Managed business relationships by establishing and maintaining partnerships with stakeholders
- Led team members to achieve project objectives within set timelines
- Ensuring there is effective collaboration between the communication teams and the infrastructure side of the organisation
- Collaborated with cross-functional teams, fostering productive working relationships
- Responsible for leading the development of integrated communication plans and strategies, drawing on various communication disciplines
- Coordinated marketing campaigns for brand visibility and engagement
- Acted as trusted advisor to business unit leaders, providing support, guidance and mentorship
- Provided expert advice and recommendations to senior management on strategic decision-making and resource allocation
- Communicated with stakeholders at all levels, tailoring messages to audience for clear understanding
- Supporting with external communications and provisions of relevant material for outward facing events
Project Support Officer
Dwr Cymru Welsh Water
01.2018 - 03.2021
- Responsible for tracking project finances including actuals and forecasting for the project timeline
- Responsible for ensuring all documents required are completed and formatted to the correct standard and that these are also stored in a central place for all project members to access
- Responsible for running review sessions, captured lessons and making sure they were recorded via PPM and reviewed at the end of each project stage
- Assisted Programme Manager to identify project dependencies and Benefits and ensured these were recorded via the central logs for each of these
- Managed training schedule and produced reports on training attendance to provide for business leads and steering group meetings
- Achieved project efficiency by organising supportive tasks and coordinating team efforts
- Managed stakeholder communication for improved project relationships
- Coordinated meeting schedules, resulting in better time management
- Supported project leads for successful completion of projects within deadlines
- Assisted in risk assessment to mitigate potential issues
- Ensured data accuracy with meticulous record keeping
- Facilitated training sessions for new team members, increasing their competency levels quickly
Regional Communications Officer
Dwr Cymru Welsh Water, Wales
Officer South
04.2012 - 01.2018
- Managed the drafting, printing and distribution of bilingual customer correspondence and other communications materials relating to capital projects in South Wales and Hereford
- Managed the team's budget and raise purchase orders when required for the Community Engagement and Capital Projects team
- Responsible for coordinating the Regional Communications team meetings, creating agendas and capturing minutes
- Arranging events to promote business campaigns
- Monitored industry news and trends to keep team informed of relevant developments
- Regularly communicated with stakeholders keeping them abreast of important updates
- Increased public awareness by organising and executing strategic communication plans
- Coordinated community outreach events for improved local relations
- Managed social media platforms, enhancing online visibility and reputation
- Worked alongside internal and external teams to create strategic multi-channel communication plans
Education
Lewis Girls Comprehensive School
Ystrad Mynach, Caerphilly County BoroughSkills
- Fully experienced with Microsoft Office programmes, including Access, Excel and PowerPoint
- Experienced with Microsoft Project to manage project plans
- Customer Service
- Public Relations
- Press release writing
- Communications strategy
- Corporate communications
Additional Information
- Successfully achieved ILM Level 4 in Leadership and Management in September 2024
Certification
ILM Level 4 Leadership & Management
Timeline
Corporate Communications Manager
Dwr Cymru Welsh Water
10.2023 - Current
Communications Business Partner
Transport For Wales
04.2021 - 10.2023
Project Support Officer
Dwr Cymru Welsh Water
01.2018 - 03.2021
Regional Communications Officer
Dwr Cymru Welsh Water, Wales
04.2012 - 01.2018
ILM Level 4 Leadership & Management
Lewis Girls Comprehensive School
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