Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
Generic

Lucy Asamoah

Brighton Road,Croydon

Summary

Confident leader with background upholding high standards in busy industrial settings. Methodical thinker with proven organisational skills. Excels at logistical planning, supply management, and cost control. Reliable manufacturing team member with background in team leadership and 2-3 years of related experience. Versed in assembly, machine operation and labour workforce requirements. Consistent about enforcing health, safety and good manufacturing practices. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.

Overview

4
4
years of professional experience
2
2
years of post-secondary education
1
1
Certification

Work History

Shift manager

McDonald's
City of London, City of Westminster
08.2023 - Current
  • Trained new hires and set up mentoring relationships to drive team performance.
  • Supervised activities of workers and enforced safety regulations.
  • Maintained team-oriented atmosphere with open communication and quick conflict resolution.
  • Updated staff on changes to internal policies and procedures for continued compliance and standardisation.
  • Logged daily activities and notable incidents during production shifts.
  • Monitored supply levels to maintain proactive approach to handling shortages and maintaining manufacturing schedules.
  • Established and maintained organised working environment for my team.
  • Worked with my team to produce a fast service to our customers.

Crew trainer

McDonald's
City of Westminster, City of Westminster
03.2023 - Current
  • Supported teams to achieve shift targets such as service times or waste minimisation.
  • Greeted customers warmly and provided friendly service, leading crew by example.
  • Developed employees' skills in new tasks or stations.
  • Maintained current knowledge of company standards and up-to-date food safety regulations.
  • Provided one-on-one coaching to employees needing improvement in performance.
  • Set positive examples for team members by demonstrating quality service.
  • Assigned tasks and responsibilities to crew members based on individual ability and experience
  • Managed conflict resolutions to enhance positive and professional relationships.
  • Organised team building activities for staff to meet objectives and build rapport.

Crew member

McDonald's
London, City of Westminster
04.2020 - Current
  • Worked fast and accurately to meet customer needs and service goals.
  • Trained in food safety and hygiene practices.
  • Attended to customers with friendly and accurate service.
  • Acted as team player by helping colleagues finish their tasks.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Maintained clean and sanitary food preparation areas and equipment.
  • Operated cash register to take payments and process orders.

Supermarket cashier

Iceland
Mitcham, Merton
06.2022 - 09.2024
  • Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
  • Scanned products quickly, memorising codes and prices for unmarked products.
  • Created a safe environment for customers and staff by maintaining clean and tidy checkout areas.
  • Assisted customers with finding items, completing exchanges and obtaining refunds.

Night shift worker

TK Maxx
Purley, Croydon
12.2022 - 05.2023
  • Updated product labelling and pricing to reflect discounts and offers.
  • Prepared products for sales floor, steaming and presenting items immaculately for appealing displays.
  • Tagged products quickly and accurately with price tags and stickers.

Ward hostess

Mitie
Tooting Broadway, Wandsworth
08.2021 - 10.2022
  • Recorded food temperatures at ward level and complied with all food hygiene standards.
  • Washed up patients crockery, disposing of waste appropriately.
  • Collated patient menu choices and prepared trays for meal service.
  • Replenished patient water jugs regularly throughout day to help maintain good hydration.
  • Provided patients with hot and cold beverages proactively to help keep patients comfortable.
  • Maintained high standards of cleanliness and hygiene to safeguard patients and staff.
  • Served patient meals at designated times to maintain optimum patient health.
  • Kept knowledge of patients dietary needs to assist patient recovery.
  • Collaborated with medical staff to facilitate smooth patient flow and efficient clinic operations.
  • Provided courteous, efficient beverage and meal service to meet patient needs.
  • Kept reception and waiting areas neat and clean to make patients feel welcome and comfortable.
  • Delivered highly professional and customer focussed catering service to all patients, staff and visitors.

Education

GCSEs - Hospitality team member

McDonald's Apprenticeship
London
05.2023 - 03.2024

Certificate of Higher Education - Business

Lambeth College
London
09.2019 - 05.2020

Skills

  • Attention to Detail
  • Leadership
  • Quality Assurance
  • Continuous improvement
  • Workforce training
  • Calm under pressure
  • Communication skills
  • Problem-solving
  • Public speaking
  • Team building
  • Resourcefulness
  • Strategic planning
  • Management
  • Accounting

Affiliations

  • Reading and exploring new things.
  • Dancing and movies
  • Gaining more knowledge

Accomplishments

1. Earned employee of the quarter for my restaurant.

2. Earned employee of the quarter from all our franchise restaurants.

3. Earned employee of the quarter for the southern region.

4. Got nominated for employee of the year for McDonald's UK and Ireland.

5. Awarded a Jack Petchey Foundation Achievement Award.

6. Received an award in college for good attendance and punctuality.


Certification

Completed my McDonald's Apprenticeship with Lifetime Training covering the Level 2 Hospitality team member.



Timeline

Shift manager

McDonald's
08.2023 - Current

GCSEs - Hospitality team member

McDonald's Apprenticeship
05.2023 - 03.2024

Crew trainer

McDonald's
03.2023 - Current

Night shift worker

TK Maxx
12.2022 - 05.2023

Supermarket cashier

Iceland
06.2022 - 09.2024

Ward hostess

Mitie
08.2021 - 10.2022

Crew member

McDonald's
04.2020 - Current

Certificate of Higher Education - Business

Lambeth College
09.2019 - 05.2020

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Lucy Asamoah