Years of working within Administration
Hi, I’m
Lucy Allen
Admin
Upton Upon Severn,Worcestershire
Summary
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.
Overview
6
Work history
St Saviours SurgeryMalvern Link, Worcestershire
Care Navigator/ Receptionist
01.2023 - Current
Job overview
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Delivered front of house duties with warm and professional manner.
- Kept reception area clean and organised to uphold professional office reputation.
- Managed high volume of incoming calls from multi-line telephone system and documented messages.
- Offered knowledgeable, friendly support to in-office guests.
- Maintained accurate and up-to-date records for smooth handovers.
- Answered [Number]+ telephone calls per day, compiling detailed notes and promptly forwarding as required.
- Acted as first point of contact for wide range of personnel.
Sandwell Hospital West Bromwich, Sandwell
Business support officer
07.2023 - 12.2023
Job overview
- Processed incoming and outgoing mail to maintain timely postal services.
- Organised meetings, took meeting minutes and completed follow-up actions.
- Maintained high standards of accuracy and quality in data entry and recordkeeping.
- Built and maintained strong working relationships with colleagues.
- Scanned, photocopied and faxed documents according to staff support requests.
- Responded proactively to changing demands to provide flexible, reactive business support.
- Assisted with collecting statistics, data and other management information.
Sandwell Hospital West Bromwich, Sandwell
Contact centre agent
03.2021 - 07.2023
Job overview
- Reduced customer wait times by adhering to call target timeframes.
- Built positive customer rapport through friendly, professional communication.
- Managed and escalated complaints effectively, resulting in positive customer outcomes.
- Handled customer queries focused on first-call resolution.
Sandwell Hospital West Bromwich, Sandwell
Contact centre agent
09.2019 - 03.2021
Job overview
- Reduced customer wait times by adhering to call target timeframes.
- Built positive customer rapport through friendly, professional communication.
- Managed and escalated complaints effectively, resulting in positive customer outcomes.
- Handled customer queries focused on first-call resolution.
- Used outstanding problem-solving and communication skills to appease dissatisfied customers.
- Asked probing questions of clients to understand needs and identify actionable requirements.
- Used in-depth product understanding to answer customer questions knowledgeably.
Education
Home EducationBirmingham
GCSEs from Mathematics
09.2015 - 07.2017
Sandwell Hospital West Bromwich, Sandwell
GCSEs from English Language
09.2019 - 12.2020
Sandwell Hospital West Bromwich, Sandwell
NVQ Level 2 from Customer Service
09.2019 - 12.2020
Skills
- Problem-solving
- Communication skills
- Team building
- Strategic Planning
- Resourcefulness
- Knowledge of Emis/ Choose and Book / System 1 /
- Customer Service
- Customer relations
- Attention to Detail
- Flexible
- Data Entry
- Conflict Resolution
- Bookkeeping
- Just In Time stock control
- Microsoft Office
- Professional appearance
- Greeting customers
Affiliations
- Reading
- Country Walks with my parents and dog
Timeline
Business support officer
Sandwell Hospital
07.2023 - 12.2023
Care Navigator/ Receptionist
St Saviours Surgery
01.2023 - Current
Contact centre agent
Sandwell Hospital
03.2021 - 07.2023
Contact centre agent
Sandwell Hospital
09.2019 - 03.2021
Sandwell Hospital
GCSEs from English Language
09.2019 - 12.2020
Sandwell Hospital
NVQ Level 2 from Customer Service
09.2019 - 12.2020
Home Education
GCSEs from Mathematics
09.2015 - 07.2017
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