Summary
Overview
Work history
Education
Skills
Custom Section
Personal Information
Certification
Timeline
Generic

Lucus Malton

Peterborough,United Kingdom

Summary

Dedicated professional with expertise in bookkeeping, quality control, and staff recruitment. Demonstrates strong leadership and adaptability, ensuring effective team coordination and conflict resolution. Committed to health and safety compliance while handling transactions efficiently. A solution-focused approach drives successful customer service outcomes and enhances organisational performance.

Hardworking and reliable seeking new challenges and opportunities. Ready to demonstrate pratical skills learnt from previous workplaces. Friendly and committed team player, successfully working collaboratively to complete tasks to company standards.

Overview

7
7
years of professional experience
8
8
years of post-secondary education
1
1
Certification

Work history

Labourer

Nuphault
Boston, Lincolnshire
04.2025 - 07.2025
  • Demonstrated excellent teamwork skills whilst carrying out manual tasks.
  • Regularly communicated with colleagues enhancing team coordination on large scale projects.
  • Performed daily equipment checks ensuring machinery was always in good condition.
  • Complied strictly with health and safety regulations promoting a safer work environment.
  • Followed all safety procedures for accident-free working conditions.
  • Assisted with heavy lifting to ensure safe and efficient operations on site.
  • Implemented correct use of personal protective equipment at all times.
  • Showed punctuality and reliability, never missed a day of work.

Shift Manager

McDonald's
Peterborough, UK
03.2022 - 03.2025
  • As a Shift Manager, I assume responsibility for certain aspects surrounding the business. This includes making decisions to maintain and drive sales, delegating tasks to staff to ensure cleanliness, customer service, and operation of services are pristine, tracking performance, approving changes ensuring optimal growth of staff, and actively ensuring food safety is upheld at all times.
  • The role also includes subsidiary tasks such as handling and tracking cash along with maintaining facilities.
  • Tracking Stock & Supplies
  • Handling disputes
  • Shift Planning
  • Maintaining Safety in the Workplace
  • Financial Aspects of the Business
  • Upholding Food Safety Standards
  • Delegation Of Tasks
  • Work - Related Social Media Operations
  • Manager Of The Month Award
  • Crew Member Of The Month Award
  • Promoted Within One Year With the Business
  • Generated High Volume Hours On Shift

Customer Service Advisor

Addison Lee Group
Peterborough, UK
11.2021 - 03.2022
  • As a Call Centre Operative, my outlined objectives consisted of providing immaculate customer service coinciding with high levels of professionalism and etiquette, maintaining current clients, creating relationships with potential ones, and striving to reach mutually agreed targets with related to a number of calls and satisfaction reports from clients.
  • Acting as the frontline of the business, I demonstrated the ability to represent the company professionally while assisting clients.
  • Problem - Solving Under Pressure
  • High - Quality Communication
  • Retaining Clients
  • Top 5% Of Calls Within 1st Month
  • Completed 4 - Week long Training Course

Bartender / Waiter

J D Wetherspoon PLC
Peterborough, UK
07.2021 - 11.2021
  • As a Bartender / Waiter, I maintained a positive rapport with guests, understanding their needs, and providing them with quality and fast service. The role consisted of tasks to uphold such as maintaining a clean and safe environment for guests to enjoy, learning and developing the skills required to create specific drinks, handling physical and digital transactions, and handling disputes within the establishment.

Assembly Operative

Perkins Engines
Peterborough, UK
01.2021 - 07.2021

Seasonal Picker / Packer

Amazon
Peterborough, UK
11.2020 - 01.2021

Customer Service Assistant

Coral Ladbrokes
Peterborough, UK
07.2020 - 11.2020

Call Centre Operator

Travelex
Peterborough, UK
10.2019 - 06.2020

Crew Member

McDonald's
Peterborough, UK
09.2018 - 09.2019

Education

Foundation degree - International Business Management

University Of Northampton
Northampton, Northamptonshire
09.2022 - 05.2023

GCE Advanced Subsidiary - Media Studies

Queen Katherine Academy
09.2019 - 06.2020

GCE Advanced Level - Criminology

Queen Katherine Academy
09.2019 - 06.2020

BCS Award in IT User Skills (ECDL Essentials) (ITQ) (QCF) - undefined

The Voyager Academy
09.2014 - 05.2015

General Certificate Of Secondary Education - Business

Queen Katherine Academy
09.2018 - 07.2019

General Certificate Of Secondary Education - Travel and Tourism

Queen Katherine Academy
09.2018 - 07.2019

GCSE - English Language

Queen Katherine Academy
09.2017 - 06.2019

GCSE - Physical Education

Queen Katherine Academy
09.2016 - 07.2018

Skills

  • Bookkeeping
  • Quality control
  • Staff recruitment
  • Conflict resolution
  • Delegation
  • Higher education
  • Adaptability
  • Solution-Focused
  • Leadership
  • Transaction handling
  • Health and safety compliance
  • Heavy lifting
  • Customer service
  • Team coordination

Custom Section

Football Enthusiast, Hiking, Travel, Volunteering, Chess, Driving, Microsoft office, Excel, Google Sheets, Word, PowerPoint, Outlook, Google Mail, Salesforce, Microsoft Teams, Skype

Personal Information

Title: Shift Manager

Certification

CSCS Green Card - 2025

Driving License - 2023

Timeline

Labourer

Nuphault
04.2025 - 07.2025

Foundation degree - International Business Management

University Of Northampton
09.2022 - 05.2023

Shift Manager

McDonald's
03.2022 - 03.2025

Customer Service Advisor

Addison Lee Group
11.2021 - 03.2022

Bartender / Waiter

J D Wetherspoon PLC
07.2021 - 11.2021

Assembly Operative

Perkins Engines
01.2021 - 07.2021

Seasonal Picker / Packer

Amazon
11.2020 - 01.2021

Customer Service Assistant

Coral Ladbrokes
07.2020 - 11.2020

Call Centre Operator

Travelex
10.2019 - 06.2020

GCE Advanced Subsidiary - Media Studies

Queen Katherine Academy
09.2019 - 06.2020

GCE Advanced Level - Criminology

Queen Katherine Academy
09.2019 - 06.2020

Crew Member

McDonald's
09.2018 - 09.2019

General Certificate Of Secondary Education - Business

Queen Katherine Academy
09.2018 - 07.2019

General Certificate Of Secondary Education - Travel and Tourism

Queen Katherine Academy
09.2018 - 07.2019

GCSE - English Language

Queen Katherine Academy
09.2017 - 06.2019

GCSE - Physical Education

Queen Katherine Academy
09.2016 - 07.2018

BCS Award in IT User Skills (ECDL Essentials) (ITQ) (QCF) - undefined

The Voyager Academy
09.2014 - 05.2015

Similar Profiles

Create profile
Lucus Malton