Lucus Malton
Peterborough,United Kingdom
Summary
Dedicated professional with expertise in bookkeeping, quality control, and staff recruitment. Demonstrates strong leadership and adaptability, ensuring effective team coordination and conflict resolution. Committed to health and safety compliance while handling transactions efficiently. A solution-focused approach drives successful customer service outcomes and enhances organisational performance.
Hardworking and reliable seeking new challenges and opportunities. Ready to demonstrate pratical skills learnt from previous workplaces. Friendly and committed team player, successfully working collaboratively to complete tasks to company standards.
Overview
7
7
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
Labourer
Nuphault
Boston, Lincolnshire
2025.04 - 2025.07
- Demonstrated excellent teamwork skills whilst carrying out manual tasks.
- Regularly communicated with colleagues enhancing team coordination on large scale projects.
- Performed daily equipment checks ensuring machinery was always in good condition.
- Complied strictly with health and safety regulations promoting a safer work environment.
- Followed all safety procedures for accident-free working conditions.
- Assisted with heavy lifting to ensure safe and efficient operations on site.
- Implemented correct use of personal protective equipment at all times.
- Showed punctuality and reliability, never missed a day of work.
Shift Manager
McDonald's
Peterborough, UK
2022.03 - 2025.03
- As a Shift Manager, I assume responsibility for certain aspects surrounding the business. This includes making decisions to maintain and drive sales, delegating tasks to staff to ensure cleanliness, customer service, and operation of services are pristine, tracking performance, approving changes ensuring optimal growth of staff, and actively ensuring food safety is upheld at all times.
- The role also includes subsidiary tasks such as handling and tracking cash along with maintaining facilities.
- Tracking Stock & Supplies
- Handling disputes
- Shift Planning
- Maintaining Safety in the Workplace
- Financial Aspects of the Business
- Upholding Food Safety Standards
- Delegation Of Tasks
- Work - Related Social Media Operations
- Manager Of The Month Award
- Crew Member Of The Month Award
- Promoted Within One Year With the Business
- Generated High Volume Hours On Shift
Customer Service Advisor
Addison Lee Group
Peterborough, UK
2021.11 - 2022.03
- As a Call Centre Operative, my outlined objectives consisted of providing immaculate customer service coinciding with high levels of professionalism and etiquette, maintaining current clients, creating relationships with potential ones, and striving to reach mutually agreed targets with related to a number of calls and satisfaction reports from clients.
- Acting as the frontline of the business, I demonstrated the ability to represent the company professionally while assisting clients.
- Problem - Solving Under Pressure
- High - Quality Communication
- Retaining Clients
- Top 5% Of Calls Within 1st Month
- Completed 4 - Week long Training Course
Bartender / Waiter
J D Wetherspoon PLC
Peterborough, UK
2021.07 - 2021.11
- As a Bartender / Waiter, I maintained a positive rapport with guests, understanding their needs, and providing them with quality and fast service. The role consisted of tasks to uphold such as maintaining a clean and safe environment for guests to enjoy, learning and developing the skills required to create specific drinks, handling physical and digital transactions, and handling disputes within the establishment.
Assembly Operative
Perkins Engines
Peterborough, UK
2021.01 - 2021.07
Seasonal Picker / Packer
Amazon
Peterborough, UK
2020.11 - 2021.01
Customer Service Assistant
Coral Ladbrokes
Peterborough, UK
2020.07 - 2020.11
Call Centre Operator
Travelex
Peterborough, UK
2019.10 - 2020.06
Crew Member
McDonald's
Peterborough, UK
2018.09 - 2019.09
Education
Foundation degree - International Business Management
University Of Northampton
Northampton, Northamptonshire 2022.09 - 2023.05
GCE Advanced Subsidiary - Media Studies
Queen Katherine Academy
2019.09 - 2020.06
GCE Advanced Level - Criminology
Queen Katherine Academy
2019.09 - 2020.06
BCS Award in IT User Skills (ECDL Essentials) (ITQ) (QCF) - undefined
The Voyager Academy
2014.09 - 2015.05
General Certificate Of Secondary Education - Business
Queen Katherine Academy
2018.09 - 2019.07
General Certificate Of Secondary Education - Travel and Tourism
Queen Katherine Academy
2018.09 - 2019.07
GCSE - English Language
Queen Katherine Academy
2017.09 - 2019.06
GCSE - Physical Education
Queen Katherine Academy
2016.09 - 2018.07
Skills
- Bookkeeping
- Quality control
- Staff recruitment
- Conflict resolution
- Delegation
- Higher education
- Adaptability
- Solution-Focused
- Leadership
- Transaction handling
- Health and safety compliance
- Heavy lifting
- Customer service
- Team coordination
Custom Section
Football Enthusiast, Hiking, Travel, Volunteering, Chess, Driving, Microsoft office, Excel, Google Sheets, Word, PowerPoint, Outlook, Google Mail, Salesforce, Microsoft Teams, Skype
Personal Information
Title: Shift Manager
Certification
CSCS Green Card - 2025
Driving License - 2023
Timeline
Labourer
Nuphault
2025.04 - 2025.07
Foundation degree - International Business Management
University Of Northampton
2022.09 - 2023.05
Shift Manager
McDonald's
2022.03 - 2025.03
Customer Service Advisor
Addison Lee Group
2021.11 - 2022.03
Bartender / Waiter
J D Wetherspoon PLC
2021.07 - 2021.11
Assembly Operative
Perkins Engines
2021.01 - 2021.07
Seasonal Picker / Packer
Amazon
2020.11 - 2021.01
Customer Service Assistant
Coral Ladbrokes
2020.07 - 2020.11
Call Centre Operator
Travelex
2019.10 - 2020.06
GCE Advanced Subsidiary - Media Studies
Queen Katherine Academy
2019.09 - 2020.06
GCE Advanced Level - Criminology
Queen Katherine Academy
2019.09 - 2020.06
Crew Member
McDonald's
2018.09 - 2019.09
General Certificate Of Secondary Education - Business
Queen Katherine Academy
2018.09 - 2019.07
General Certificate Of Secondary Education - Travel and Tourism
Queen Katherine Academy
2018.09 - 2019.07
GCSE - English Language
Queen Katherine Academy
2017.09 - 2019.06
GCSE - Physical Education
Queen Katherine Academy
2016.09 - 2018.07
BCS Award in IT User Skills (ECDL Essentials) (ITQ) (QCF) - undefined
The Voyager Academy
2014.09 - 2015.05