Lucky Felicia Forest
London
Summary
Dedicated healthcare 4support worker with hands-on experience in providing high-quality patient care under the supervision of a registered nurse. Possess a strong commitment to maintaining patient confidentiality, upholding ethical standards, and contributing to the overall efficiency of healthcare delivery. Proficient in performing clinical tasks such as taking vital signs, administering medications, and assisting with basic medical procedures. Skilled in utilising electronic health record systems and other technology to streamline processes and improve patient care. Seeking an opportunity to further develop skills and make a positive impact on the well-being of patients within the NHS to promote independence.
Overview
7
7
years of professional experience
Work History
Healthcare assistant
Jays Homecare Services
03.2024 - Current
- Assisting with toileting.
- Personal care.
- Helping with medication administration.
- Supporting with feeding.
- Light housekeeping.
- Working professionally with caregiving teams and hospital departments to maintain continuity of care resulting in improvement in health conditions from 10% to 40%.
- Charting daily observations, mobility activity and eating percentages to aid continued client assessment.
- Attending to stoma care.
- Safe moving of clients.
Healthcare assistant
T&S Healthcare Services
10.2023 - 02.2024
- Gave personalised care and support to vulnerable individuals, helping them retain maximum independence.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Prepared healthy meals with additional mealtime planning, feeding, and support.
- Provided personal care for elderly patients, offering support with washing, dressing, and toileting which promoted increase from 10% to 30% independence.
- Safely and securely transported patients using hoists and wheelchairs.
- Monitored patients' conditions closely and escalated concerns to senior staff.
- Maintained confidentiality and compliance standards for optimised patient care.
- Helped clients to achieve their daily activities encouraging independence and self-belief.
Healthcare assistant
Beacon Services Plus
09.2023 - 01.2024
- Medication administration.
- Monitored client health conditions and reported immediate issues to manager.
- Maintained up-to-date patient records to enable care continuity between support providers.
- Escorted residents to and from social and leisure activities for improved physical and mental wellbeing.
- Built caring, supportive relationships with residents, enhancing daily life through personalised care.
- Actively developed professional healthcare competencies through regular training.
- Supported individuals with day-to-day activities while consistently encouraging independence and self-belief.
Customer Service Executive
Eloi's Way
09.2018 - 08.2023
- Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues.
- Responded to customer queries and provided excellent customer service.
- Advised management of customer service trends, creating proactive strategies to maintain best practices.
Field officer
National Commission for Civic Education
09.2017 - 08.2018
- Educated citizens on social issues.
- Worked with colleagues and third-sector organisations to meet community priorities.
- Created awareness of health-related issues in communities from 50% to about 85% of population.
Education
QLS Level 5 - Health and Social Care
Reed.co.uk
London 12.2023 -
Certificate of Higher Education - Nursing Assistant Diploma
Training Express
London 02.2024 - 02.2024
Diploma of Higher Education Level 3 - Health and Social Care
Reed.co.uk
UK12.2023
Bachelor of Arts - Development Communication
University for Development Studies
Wa07.2017
Diploma of Higher Education - Community Development
University for Development Studies
Wa07.2014
Skills
- Elderly care expertise
- Moving and handling
- Keyboard skills
- Hoist operation
- Patient confidentiality
- Dementia care
- Nursing care
- Patient preparation
- Confidence building
- Observant
- Flexible
- Risk management
- Numeracy
- Medical record-keeping
- Active Listening
- Teamwork and Collaboration
Timeline
Healthcare assistant
Jays Homecare Services
03.2024 - Current
Certificate of Higher Education - Nursing Assistant Diploma
Training Express
02.2024 - 02.2024
QLS Level 5 - Health and Social Care
Reed.co.uk
12.2023 -
Healthcare assistant
T&S Healthcare Services
10.2023 - 02.2024
Healthcare assistant
Beacon Services Plus
09.2023 - 01.2024
Customer Service Executive
Eloi's Way
09.2018 - 08.2023
Field officer
National Commission for Civic Education
09.2017 - 08.2018
Diploma of Higher Education Level 3 - Health and Social Care
Reed.co.uk
Bachelor of Arts - Development Communication
University for Development Studies
Diploma of Higher Education - Community Development
University for Development Studies
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