Lucky Okoro
Wolverhampton,West Midlands
Summary
Adaptable professional demonstrating strengths in team collaboration and problem-solving. Supports operational goals through effective communication and relationship-building. Committed to upholding safety standards and delivering quality service in all roles. Bringing strong foundation in customer service, team leadership, and conflict resolution. Skilled at creating welcoming atmospheres, managing inventories, and ensuring smooth daily operations. Demonstrated talent for training and motivating staff, fostering collaboration, and maintaining high standards. Enthusiastic about delivering top-notch experience to guests and driving business success.
Overview
5
5
years of professional experience
Work History
Bar Manager
Calif Bar
wolverhampton, West Midlands
08.2022 - Current
- Led a team of bartenders and support staff, fostering a collaborative work environment.
- Managed bar operations, overseeing stock levels, ordering supplies, and maintaining inventory accuracy.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty.
- Trained newly hired employees on service techniques, company procedures and safety processes.
- Maintained high standards of cleanliness and hygiene within the bar area, adhering to health and safety regulations.
- Fostered relationships with regular customers, building a loyal community around the bar.
- Balanced cash registers, reconciled transactions and deposited establishment's earnings.
- Directed staff in daily work assignments to help each achieve goals and uphold restaurant reputation.
- Controlled budget and payroll, ensuring financial targets were met.
Warehouse Operative
Torque Logistics
Castleford
02.2021 - 07.2022
- Picked and packed customer orders with accuracy, meeting daily productivity targets.
- Picked orders to meet productivity targets.
- Carried out day-to-day warehouse duties with care and attention, maintaining compliance with safety standards.
- Assisted team members with picking, packing and processing tasks to increase overall warehouse efficiency.
- Maintained cleanliness and organisation in the warehouse to support a safe working environment.
- Scanned, sorted and diverted packages to appropriate warehouse departments for ease of access and accurate tracking.
- Regularly exceeded performance and productivity targets through accurate, efficient picking and packing.
- Loaded and unloaded delivery vehicles, minimising damage to goods and ensuring timely dispatch.
- Assessed packages and counted stock to ensure delivery accuracy before unloading and processing.
- Collaborated with team members to streamline warehouse operations and increase efficiency.
- Transferred materials weighing up to 10kg above head using safe manual lifting techniques.
- Assisted in the training of new warehouse operatives, sharing knowledge and best practices.
- Followed strict guidelines for handling hazardous materials, prioritising safety and compliance.
- Moved products using industrial trucks, forklifts and electric pallet jacks.
- Operated equipment to move heavy materials and consistently followed health and safety standards.
- Proactively assisted teams in heavy lifting and complex problem-solving tasks, improving operational efficiency.
- Transported pallets and heavy stock using forklift equipment.
- Managed returns process, inspecting goods for damage and processing refunds or exchanges.
- Minimised breakage by securing loads securely onto crates before transport.
- Sorted and processed cargo into assigned categories before shipping.
Education
A-Levels - Secondary school
Oghada grammar school
Edo state01-1997
Skills
- Team leadership
- Customer service
- Inventory management
- Cash handling
- Staff supervision
- Budget control
- Conflict resolution
- Relationship building
- Time management
- Safety protocols
- Cleanliness
- Hygiene standards compliance
Timeline
Bar Manager
Calif Bar
08.2022 - Current
Warehouse Operative
Torque Logistics
02.2021 - 07.2022
A-Levels - Secondary school
Oghada grammar school