Prabhjeet Gharayal

Conducted X-ray screening, body searches, and bag inspections using metal detectors and ETD machines.

Patrolled airport terminal to deter potential threats through visible presence.

Monitored CCTV cameras to detect and respond to unusual activity or risks.

Regulated access to secure areas by verifying identification and logging entries.

Responded to alarms and emergencies, investigating incidents to ensure safety.

Maintained logs and composed concise incident reports on security concerns.

Assisted passengers while remaining vigilant for security threats.

Assisted passengers with reduced mobility throughout airport journeys using wheelchairs or specialised equipment.
Delivered exceptional customer service to internal and external customers under pressure.
Guided customers to connecting flights while ensuring a seamless experience.
Collected passengers and facilitated passage through security and passport control to boarding gates.
Determined necessary assistance levels for each passenger and explained subsequent processes.
Provided manual lifting assistance as needed, adhering to safety protocols.
Completed incident reports for all issues encountered, including near-miss events.

Supported Ambassador contract in line with training requirements.

• Led and managed market stall business, ensuring adherence to regulatory requirements and taxation deadlines.
• Developed strategies and campaigns to achieve business plan objectives effectively.
• Maintained excellent customer relationships, fostering repeat custom and continuous revenue.
• Monitored costs and expenditure to enhance profitability through favourable supplier negotiations.
• Facilitated solvent business model via regular reporting and accounting practices.
• Utilised complaint handling skills to resolve customer concerns promptly.
• Incorporated feedback to drive product and service improvements.
• Offered diverse range of products to meet customer needs.

• Ensuring the high standards of cleaning and dusting the shop floor were carried out
• Cleaned the stock area ensuring that everything was in the correct place
• Handled cleaning chemicals and made sure everything was disinfected

• Helping to direct customers to terminals
• Help to organise the airport check in queuing system
• Welcome passengers
• Provide information and way finding services
• Assist with queries and security issues
• Dealing with customer complaints
• Deal with lost and stolen items
• Manage complaints and issues with non - compliant passengers
• Manage connections and short flights
• Manage Health and Safety compliance regulations

• Liaise with team managers regarding delivery pick ups
• Track Deliveries
• Contact different companies to arrange deliveries
• Organise files