Lucinda McKendry

Established clear budgets and implemented cost control strategies to achieve objectives.

• Identified commercial opportunities, improving KPIs in ATV, UPT, and VPV.
• Demonstrated strong leadership to promote Pandora brand values effectively.
• Trained team members on product knowledge and sales techniques to enhance performance.
• Cultivated a loyal customer base through proactive service management strategies.
• Executed health and safety policies to ensure compliance with company protocols.
• Collaborated with Area Manager, developing action plans that exceeded sales KPIs.
• Achieved top store status in region for customer service metrics, driving year-on-year growth.

• Established strong customer loyalty through exceptional service delivery.
• Motivated sales teams to exceed half-yearly targets, achieving top performance in Autumn/Winter 2022.
• Trained new staff on procedures to enhance confidence and procedural knowledge.
• Greeted customers warmly, ensuring seamless assistance during store visits.
• Updated pricing, signage, and merchandising to reflect current promotions effectively.
• Cultivated robust relationships with store directors and marketing teams for enhanced collaboration.
• Conducted safety evaluations and shrinkage counts to maintain operational integrity.
• Supported Regional Manager and Cluster Managers with HR tasks across Northern Ireland stores.

Managed store achieving £1.8 million turnover with a team of 18.

Delivered exceptional customer service, surpassing Beauty card and mobile phone targets.

Coached team to maintain high operational performance standards.

Achieved KPI targets, boosting sales, profit, and service metrics.

Executed recruitment and onboarding processes for new staff members.

Established robust security measures to meet shrinkage objectives.

Conducted daily hygiene checks while overseeing cash handling operations.

Oversaw large deliveries, resolving discrepancies and delegating tasks efficiently.

Enhanced operational efficiency through development of strategic business plans.

Oversaw administration, health and safety, sales, standards, and customer service functions.

Executed growth strategies aligned with company objectives across areas.

Managed comprehensive staff recruitment, scheduling, development, appraisals, and retention efforts.

Directed new store openings and closures for maximum performance impact.

Controlled budget costs through effective payroll process coordination.

Achieved profit protection while meeting key performance indicators consistently.

Area Trainer for 10 years. Trained Supervisors and Assistant Managers for progression through workshops.

Facilitated launch and development of fast-paced store, achieving 1.5 million turnover across 10,000 sq ft.

Oversaw merchandising and maintained visual excellence in a dynamic environment.

Secured multiple awards for outstanding visual presentation.

Consistently met and exceeded key performance indicators.

Managed stock controls and coordinated large deliveries efficiently.

Enhanced customer experience through dedicated service initiatives.

Led, trained, and motivated a team of over 40 staff members.

Executed project management for new store openings across Ireland.