Lucinda Lester

Roles and responsibilities:

• Pre-tenancy checks on potential tenants
• Signing tenancy agreements with tenants
• Coordinating necessary repairs and maintenance tasks on the properties
• Quarterly property inspections
• Addressing tenant concerns, complaints and requests in a timely manner
• Managing end of tenancies and void properties to get them ready to be re-let

Roles and responsibilities:

May 2019- present

• Complete all sign up paperwork including tenancy agreement/licence agreement and housing benefit ensuring that they understand the rules and expectations
• Build positive and trusting relationships with our young people who are often hard to engage
• Use person-centred and trauma informed approach with our young people
• Do life wise modules with our young people including maintaining a tenancy agreement, how to be a good neighbour, living on a budget, dealing with debt etc
• Ensure our young people are receiving the correct benefits
• Support our young people to set up a standing order for service charge or rent
• Handling payments of rent or service charge
• Support our young people to set up a homeseekers account
• Day to day record keeping and file management
• Attend multi-agency meetings with other professionals
• Researching and utilizing local resources offered in the community
• Be efficient in conflict resolution and de-escalation skills
• Complete weekly and monthly reports for multiple young people to a deadline
• Collaborating with other agencies to ensure the best support for the young person and the effective sharing of information
• Conduct monthly supervisions for support workers and manage any complaints, concerns or questions
• Oversee maintenance and repairs in our properties
• Complete fire risk assessments and health and safety assessments
• Monthly property checks and action any issues
• Deliver eviction notices and warning letters and work with the young person towards a resolution
• Set up payment plans for those in arrears
• Maintain our property log to reflect void properties and send a list of available properties to our commissioning officers
• Notify the housing officer when a room will become void and report any damages

Four month secondment with Cheltenham Borough Homes as a specialist support worker working with rough sleepers.

Roles and responsibilities:

• Work with rough sleepers to build a positive and trusting relationship to allow them to re-engage with services including Housing Options
• Provide support to tenants who are at risk of eviction and work towards a resolution
• Have an understanding of the housing sector, tenants rights and responsibilities and housing legislation
• Provide evidence that the engagement provided has led to an increase in rough sleepers being housed and maintaining a tenancy