Lucille Bywater
Bristol,Gloucestershire
Summary
Enthusiastic Customer Assistant providing exceptional levels of customer care with a consistent can-do attitude. Self-motivated to greet customers and process transactions in timely and efficient manner. Expertise and enthusiasm for outfit recommendations and visual merchandising.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Barista
Easter Compton Farm Shop
Bristol, West Midlands
02.2023 - 06.2023
- Cleaned counters, machines, utensils and seating areas for immaculate cafe conditions.
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
- Maintained and operated espresso machines, blenders and commercial coffee brewers.
- Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced cafe environments.
- Warmly greeted and served customers, promptly processing payments to minimise wait times.
- Fulfilled personalised orders with speciality milk options, meeting strict dietary requirements.
- Thoroughly cleaned and maintained coffee machines, reducing faults and issues for smooth, efficient service.
- Cleaned and sanitised coffee and food preparation areas, maintaining impeccable hygiene standards.
- Used excellent memorisation skills to maintain extensive drinks menu, ingredients and recipe knowledge.
- Built and nurtured customer loyalty by remembering personal preferences.
Customer Assistant
Marks & Spencer
Brixton, Lambeth
04.2022 - 02.2023
- Offered advice on product selection for enhanced levels of support and service.
- Provided fast checkout service with high levels of customer care and transaction speed.
- Maintained sales floor stock levels through consistent monitoring and regular replenishments.
- Created attractive visual merchandising and shop window displays.
- Performed daily opening and closing functions and inventory management.
- Managed customer complaints with prompt, mutually beneficial resolutions.
- Handled cash and card payments with accuracy.
- Deep cleaned shopfloor to uphold strong hygiene and presentation standards.
- Carried out regular quality checks to ensure displayed products were in good, saleable condition.
- Offered detailed advice on product and service benefits.
- Managed high-volume customer queries simultaneously through effective multitasking.
Receptionist
Travelodge
Bristol, Gloucestershire
01.2021 - 04.2022
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees, including copying, faxing and file management.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Delivered front of house duties with warm and professional manner.
- Collected and distributed incoming mail, employing strict confidentiality throughout.
- Reduced waiting times through effective time and resource management.
- Updated client accounts and patient charts to maintain accurate and up-to-date files.
- Applied expertise in company products and services to answer questions.
- Coordinated and facilitated internal and external company events.
- Monitored office supplies inventory, promptly reordering low stock items to prevent workflow disruptions.
- Used clinic software system to generate invoices and process client payments.
- Recorded and maintained office expenses to track spending.
Education
Bachelor of Arts - Fine Art
University of the West of England
Bristol 09.2022 -
A-Levels - Fine Art, Music, Maths
Bristol Grammar School
Bristol 09.2020 - 06.2022
GCSEs - Fine Art, Music, Maths, English, Triple Sciences
Redmaids' High School
Bristol 09.2015 - 06.2020
Skills
- Beverage preparation
- Food preparation and safety
- Coffee machinery operation
- POS systems
- Hospitality service expertise
- Cooperative team player
- Food preparation
- Ordering procedures
- Professional demeanour
- Tea expertise
Certification
- Driving License
- Level 2 Food Safety
- First Aid
Timeline
Barista
Easter Compton Farm Shop
02.2023 - 06.2023
Bachelor of Arts - Fine Art
University of the West of England
09.2022 -
Customer Assistant
Marks & Spencer
04.2022 - 02.2023
Receptionist
Travelodge
01.2021 - 04.2022
A-Levels - Fine Art, Music, Maths
Bristol Grammar School
09.2020 - 06.2022
GCSEs - Fine Art, Music, Maths, English, Triple Sciences
Redmaids' High School
09.2015 - 06.2020
Similar Profiles
Neha PatelNeha Patel
Volunteer at Compton Hospice Charity ShopVolunteer at Compton Hospice Charity Shop
Ursula JonesUrsula Jones
Office Associate at Matt Compton State Farm AgencyOffice Associate at Matt Compton State Farm Agency
Porsja DyerPorsja Dyer
Teacher – AP African American Studies/AP English Language and Composition/Leadership/Journalism at Compton Early College High School/Compton Unified School DistrictTeacher – AP African American Studies/AP English Language and Composition/Leadership/Journalism at Compton Early College High School/Compton Unified School District