Lucienne Bracke
Oxford
Summary
Organised Development coordinator and clear communicator with record of success in contract negotiation, storage management and distribution coordination. Versed in keeping personnel aligned with key objectives and consistently meeting performance indicators. Analytical and critical thinker ready for operational challenges. Accomplished supply and distribution manager with strengths in personnel management, systems organisation and logistics oversight. History keeping materials moving smoothly and on-time with expert management of ongoing operations and special projects. Expert in coordinating dispatching and resolving problems. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
17
17
years of professional experience
9
9
years of post-secondary education
Work history
Development Delivery Coordinator
Anchor
01.2022 - Current
- As a Development Delivery Coordinator, my role revolves around overseeing the commissioning of new builds, ensuring seamless operations from inception to execution
- Ordering inventory items necessary to set up new locations, meticulously coordinating each aspect to guarantee a smooth transition
- Providing comprehensive training to newly appointed managers, equipping them with the knowledge and tools necessary for effective leadership and operational management
- Actively participate in site meetings, contribute insights and updates, ensuring alignment between stakeholders and project objectives My presence at these meetings facilitates effective communication and problem-solving, ultimately contributing to the successful execution of development projects.
- Oversaw records covering purchasing transactions, distribution flow and stock storage.
- Assessed staff and team performance and regularly auctioned insights to fuel improvement.
- Liaised with suppliers and other departments to plan timely delivery of goods.
- Selected, trained and performance-managed staff to build results-focused team.
Scheme Manager
Anchor
Oxford
01.2007 - 01.2022
- As a location manager, my responsibilities cover a range of tasks aimed at ensuring the smooth operation and wellbeing of tenants within the Scheme: I liaise with tenants to ascertain their welfare, identifying and addressing any areas of concern promptly and appropriately
- I investigate and mediate disputes, including those related to tenancy and Anti-Social Behaviour, striving for amicable resolutions to uphold a peaceful living environment and enforce tenancy obligations when necessary
- Introducing new tenants to the Scheme involves exchanging vital information to clarify both their and Anchor's responsibilities, ensuring a clear understanding from the outset
- Health and safety checks and risk assessments are diligently conducted to meet internal guidelines and legal requirements, with necessary corrective measures promptly implemented
- Crafting, managing, and updating a robust local lettings plan falls under my purview to maximise rental income effectively
- Tenant selection adheres to the Allocations Policy, maintaining fairness and transparency in the process
- Monitoring service charge budget items and approving repair invoices are essential tasks to ensure prudent spending and efficient maintenance services
- Addressing rent arrears issues involves thorough investigation and negotiation with tenants towards a resolution
- Active participation in team activities fosters cohesion and facilitates knowledge sharing and skill development.
Team Manager
Anchor Hanover
09.2020 - 06.2021
- As a team manager, my role includes a variety of tasks aimed at ensuring the effective functioning and success of the team: Ensuring buildings are fit for purpose and comply with current legislation, particularly regarding Health and Safety standards
- Organising, managing, and facilitating team meetings to foster communication and collaboration among team members
- Troubleshooting and problem-solving, drawing from past experiences and lessons learned to address challenges effectively
- Handling complaints promptly and efficiently, striving to resolve issues in a timely manner
- Demonstrating flexibility and initiative in adapting to the needs of colleagues and the team as a whole
- Efficiently managing budgets to optimise resources and achieve team objectives
- Cultivating strong work relationships with operational colleagues to promote teamwork and collaboration
- Identifying and implementing improvements to enhance the experience of current and future customers and contribute to the success of the business
- Serving as an ambassador for Anchor, representing the organisation with confidence and expertise in various contexts.
Education
De Groene School
09.1985 - 05.1986
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Private Tutorial
09.1986 - 05.1988
Herderschee Kolen School
09.1978 - 05.1985
Skills
- Able to listen to and act on instructions
- Computer and technology literate
- Excellent communication skills, both written and verbal
- Able to work on my own initiative and setting myself goals
- Fully qualified first aider
- Flexible approach
- Mature attitude and work ethic
- Good timekeeper
- Willing to learn and take on new tasks
- Excellent team player
- Ability to multi-task
- Customer relations
- Coordination
- Logical reasoning
- Compliance standards
- Schedule management
- Office365
- Live chat queries
- Customer query resolution
Personal Information
Hobbies: Home building, Photography, Kayaking, Skiing, Travelling, Organising events
Languages
Dutch
Native
Timeline
Development Delivery Coordinator
Anchor
01.2022 - Current
Team Manager
Anchor Hanover
09.2020 - 06.2021
Scheme Manager
Anchor
01.2007 - 01.2022
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Private Tutorial
09.1986 - 05.1988
De Groene School
09.1985 - 05.1986
Herderschee Kolen School
09.1978 - 05.1985
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