Lucie Perks
Cardiff,Vale of Glamorgan
Summary
Offering strong interpersonal and customer service skills, with keen ability to learn quickly and adapt to new tasks. Knowledgeable about maintaining clean and organised store environment, and committed to teamwork and communication. Ready to use and develop problem-solving, time management, and sales skills in a retail role.
Overview
7
7
years of professional experience
Work history
Store colleague
Tesco Extra
Cardiff, Vale of Glamorgan
09.2021 - Current
- Assisted customers with product inquiries and ensured a positive shopping experience.
- Maintained cleanliness and organisation of store displays to enhance product visibility.
- Collaborated with team members to restock shelves and manage inventory efficiently.
- Operated checkout systems accurately while providing exceptional customer service.
- Handled customer complaints professionally, resolving issues to maintain customer satisfaction.
- Monitored stock levels and communicated shortages to management for timely replenishment.
- Assisted customers with product selection, resulting in increased customer satisfaction.
- Ensured store cleanliness for a presentable and welcoming environment.
- Accommodated special requests from customers whilst maintaining a pleasant shopping experience for them.
- Secured loss prevention through vigilant monitoring of the shop floor.
- Performed cash handling tasks to facilitate smooth transactions at the checkout.
- Handled customer refunds and exchanges, contributing to improved client relationships.
- Provided excellent customer service by addressing queries and resolving complaints swiftly.
- Employed safe working practices, promoting a secure environment for both staff and customers.
- Worked flexibly across various store departments broadening scope of knowledge and skills.
- Collaborated with team members to meet daily sales goals and achieve team objectives.
- Answered customer enquiries, explaining store policies and checking inventory for desired products.
- Processed payment transactions, utilising store POS system to maintain balanced till and accurate cash handling.
- Defused tense interactions, restoring customer satisfaction with tact and critical thinking.
- Covered extra shifts and maintained flexible schedule to achieve store goals.
- Delivered personalised customer service with a smile to promote return custom.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Operated cash registers with accuracy and processed cash and card transactions.
Charity Clothes Shop Volunteer
Cancer Research UK
Cardiff, Vale of Glamorgan
03.2019 - 09.2021
- Assisted with sorting and pricing donated clothing items to ensure quality standards were met.
- Coordinated merchandise displays to create an inviting shopping environment for customers.
- Mentored new volunteers on store operations and customer service best practices.
- Oversaw daily cash handling procedures to maintain financial integrity and accuracy.
- Implemented stock management processes to optimise inventory levels and reduce waste.
- Enhanced customer experience by addressing inquiries and resolving issues promptly.
- Followed store policies whilst handling cash transactions, contributing to secure procedures.
- Maintained clean and organised shop floor with regular tidying tasks.
- Sorted donations by quality control measures, maintaining high store standards.
- Managed till operations to facilitate smooth checkout process.
- Facilitated seamless returns and exchanges for enhanced customer trust.
- Tagged items for sale, ensuring accurate pricing information.
- Promoted special deals or discounts to potential customers for increased sales.
- Monitored stock levels regularly to avoid under-stocking or overstocking.
- Arranged merchandise based on seasonal trends, enhancing visual appeal.
- Offered personalised assistance to elderly or disabled customers creating an inclusive shopping atmosphere.
- Operated cash registers with accuracy and processed cash and card transactions.
- Covered extra shifts and maintained flexible schedule to achieve store goals.
Education
Cantonian High School
CardiffSkills
- Product stocking
- Retail selling techniques
- Dispute mediation
- Inventory awareness
- Patience and positivity
- Price tagging
- Cash handling
- Customer Service
- Customer relations
- Effective listening
- Barcode scanning
- Restocking shelves
- Stock control
- Stock rotation
- Flexible
- Cleaning
- Food preparing
- Money handling
Affiliations
- Keeping a good home for my teenage son, cooking, cleaning and shopping.
- Decorating and designing home improvements and DIY.
- Walking my dog, trips out and Holidays.
Timeline
Store colleague
Tesco Extra
09.2021 - Current
Charity Clothes Shop Volunteer
Cancer Research UK
03.2019 - 09.2021
Cantonian High School