LUCIE MWANANSHIKU

West Ealing

Summary

Experienced Service Transition Manager specialising in the seamless integration of infrastructure, network, application, database, server, cloud, and workplace technologies into operational environments. Expert in operational readiness reviews, service acceptance, and go-live governance, employing ITIL-based service management principles. Skilled in managing high-risk transitions while aligning operational risks with stakeholder expectations and business objectives.

Overview

years of professional experience

Work History

Service Transition Lead / Manager

DXC Technology

10.2023 - Current

Accountable for the end-to-end service transition of over 40 new and enhanced IT services, governing their progression from project delivery into live BAU operations within enterprise, regulated client environments.
Own and chair Operational Readiness Reviews (ORRs), providing formal assurance that services meet defined operational, technical, and governance criteria prior to go-live.
Led transitions across a wide range of complexity, from 750-user services to enterprise-wide estates of up to 40,000 users, including large-scale M365 and Windows 11 upgrade programmes.
Acted as primary transition authority, collaborating with project managers, engineers, architects, suppliers, and BAU service teams to identify and remediate operational risks, dependencies, and readiness gaps.
Delivered clear readiness assessments, risk exposure summaries, and go/no-go recommendations to senior stakeholders, enhancing confidence in transition decisions.
Prevented service instability by applying lessons learned from early large-scale transitions, contributing to a measurable reduction in post–go-live issues across subsequent enterprise rollouts.
Identified and resolved governance gaps where change controls had not been raised, supporting project teams to secure CAB approval in time to protect service integrity and avoid failed go-lives.
Played a key role in a time-critical, high-risk project within a secure domain, coordinating delivery, engineering, and operational teams to achieve readiness and meet immovable go-live deadlines.
Recognised as subject matter expert in service transition and ORR governance, contributing to improved consistency, maturity, and assurance across multiple initiatives.
Nominated for delivering high-risk service transitions with strong ORR governance, proactively resolving readiness and change issues, and providing trusted leadership that enabled stable, on-time go-lives within complex client environments.
DXC ‘Outperform, Outshine, Outimagine’ Award Nomination (2025)

Commercial Production Accountant

Dentsu London Ltd

01.2018 - 11.2021

Managed financial governance for production teams, achieving budget control, precise forecasting, and adherence to internal controls.
Designed and implemented financial tracking and reporting processes, enhancing transparency and minimising reporting delays.
Collaborated with offshore teams to standardise financial operations, ensuring consistency across global delivery models.

Resource Scheduler

Steiner Training

01.2017 - 01.2018

Coordinated workforce planning and onboarding for international operations, aligning demand and capacity with logistical constraints to ensure consistent service delivery.
Maintained confidentiality of client information, adhering to data protection regulations.

Resource Analyst

Sky TV

04.2005 - 01.2016

Supported IT CAPEX and OPEX initiatives through resource and financial planning, improved cost optimisation and maintained delivery assurance and operational stability.

Education

AWS Certified Cloud Practitioner -

Amazon Web Services

01-2024

PRINCE2 Practitioner -

01-2016

Association of Accounting Technicians - Foundation Level

Security Clearance (SC) - Active

Skills

Service Transition & Service Design (ITIL-aligned)
Operational Readiness Reviews (ORR)
Service acceptance criteria
Operational readiness
Cutover planning
Risk, Issue & Dependency Management (RAID)
Risk assessment
Operational Risk Management

Change & Release Integration (CAB)
Governance compliance
Stakeholder & Supplier Management
Stakeholder communication
Operational documentation
Team Coordination
Service transition
Service transition

Achievement

DXC ‘Outperform, Outshine, Outimagine’ Award Nomination, 2025, Nominated for delivering high-risk service transitions with strong ORR governance, proactively resolving readiness and change issues, and providing trusted leadership that enabled stable, on-time go-lives within complex client environments.

Timeline