Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.
Overview
2026
2026
years of professional experience
2022
2022
years of post-secondary education
Work history
Car Sales Executive
Toomey Motor Group
03 2024 - Current
Closely followed up on leads to increase conversion rates.
Built up good relationships with customers and potential buyers with a good, professional rapport.
Delivered detailed product knowledge on the product range and additional products to potential buyers.
Utilised CRM systems effectively to manage customer details and follow-ups.
Completed Administration work and paperwork efficiently and accurately.
Engaged in regular product training to enhance my knowledge which in turn gained potential buyers' trust and confidence in me.
Customer Service Assistant
Sovereign Design Play Systems
04 2022 - 03 2024
Acted as the main point of contact at the head office for clients during and after their playground installation process.
Maintained regular follow-ups with clients to ensure satisfaction, provide updates and, resolve any concerns.
Used CRM systems to record all client interactions and records for visibility by my team and other departments.
Coordinated with other departments, such as procurement and logistics, to get updated information to keep the client informed.
Handled a wide range of complaints and worked to resolve them efficiently, to the client's satisfaction.
Proofread inspection reports and provided clients with quotations for repair work to existing play equipment.
Provided administration support to director included dictations, planning routes for site visits and preparing document packs for sites.
Waitress
Apton Hall
06 2021 - 04 2022
Provided high-quality and professional table service during weddings and private events to ensure a smooth and positive guest experience.
Welcomed and served guests in a friendly and efficient manner in a fast paced environment.
Assisted with set-ups and breakdowns of events, including table set-ups and decorations.
Maintained the cleanliness of the venue throughout the event.
Followed health and safety regulations at all times to ensure safe and hygienic environments.
Ride Host
Adventure Island
06 2020 - 04 2021
Assisted visitors onto and off the rides safely, enhancing customer satisfaction levels.
Upheld the highest standards of health and safety at all times, minimising risk.
Ensured the safety of guests by adhering to all ride regulations and procedures.
Maintained cleanliness in the ride area, contributing to overall park hygiene.
Participated in daily briefings for updated information on park operations.
Worked flexible shifts, including weekends and holidays, meeting business demand efficiently.
Provided excellent customer service for a friendly and enjoyable park experience.
Ensured children were of the appropriate height and weight to safely ride attractions, utilising measuring devices as needed.