Summary
Overview
Work history
Education
Skills
Timeline
Generic

Lucie Johnson

Southend On Sea

Summary

Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.

Overview

2026
2026
years of professional experience
2022
2022
years of post-secondary education

Work history

Car Sales Executive

Toomey Motor Group
03 2024 - Current
  • Closely followed up on leads to increase conversion rates.
  • Built up good relationships with customers and potential buyers with a good, professional rapport.
  • Delivered detailed product knowledge on the product range and additional products to potential buyers.
  • Utilised CRM systems effectively to manage customer details and follow-ups.
  • Completed Administration work and paperwork efficiently and accurately.
  • Engaged in regular product training to enhance my knowledge which in turn gained potential buyers' trust and confidence in me.

Customer Service Assistant

Sovereign Design Play Systems
04 2022 - 03 2024
  • Acted as the main point of contact at the head office for clients during and after their playground installation process.
  • Maintained regular follow-ups with clients to ensure satisfaction, provide updates and, resolve any concerns.
  • Used CRM systems to record all client interactions and records for visibility by my team and other departments.
  • Coordinated with other departments, such as procurement and logistics, to get updated information to keep the client informed.
  • Handled a wide range of complaints and worked to resolve them efficiently, to the client's satisfaction.
  • Proofread inspection reports and provided clients with quotations for repair work to existing play equipment.
  • Provided administration support to director included dictations, planning routes for site visits and preparing document packs for sites.

Waitress

Apton Hall
06 2021 - 04 2022
  • Provided high-quality and professional table service during weddings and private events to ensure a smooth and positive guest experience.
  • Welcomed and served guests in a friendly and efficient manner in a fast paced environment.
  • Assisted with set-ups and breakdowns of events, including table set-ups and decorations.
  • Maintained the cleanliness of the venue throughout the event.
  • Followed health and safety regulations at all times to ensure safe and hygienic environments.

Ride Host

Adventure Island
06 2020 - 04 2021
  • Assisted visitors onto and off the rides safely, enhancing customer satisfaction levels.
  • Upheld the highest standards of health and safety at all times, minimising risk.
  • Ensured the safety of guests by adhering to all ride regulations and procedures.
  • Maintained cleanliness in the ride area, contributing to overall park hygiene.
  • Participated in daily briefings for updated information on park operations.
  • Worked flexible shifts, including weekends and holidays, meeting business demand efficiently.
  • Provided excellent customer service for a friendly and enjoyable park experience.
  • Ensured children were of the appropriate height and weight to safely ride attractions, utilising measuring devices as needed.

Education

Level 3 Diploma - Legal Secretaries

South Essex College
Southend On Sea
01.2020 - 01.2022

Bachelor Of Laws - Law

The Open University
Remote
10/2022 -

GCSE Maths, English, Science - GCSE

The King Edmund School
Rochford
06.2019

Skills

  • Problem solver
  • Outstanding customer service
  • Report generation
  • CRM
  • Time management
  • Microsoft Office
  • Proofreading
  • Word Processing

Timeline

Level 3 Diploma - Legal Secretaries

South Essex College
01.2020 - 01.2022

Car Sales Executive

Toomey Motor Group
03 2024 - Current

Customer Service Assistant

Sovereign Design Play Systems
04 2022 - 03 2024

Waitress

Apton Hall
06 2021 - 04 2022

Ride Host

Adventure Island
06 2020 - 04 2021

Bachelor Of Laws - Law

The Open University
10/2022 -

GCSE Maths, English, Science - GCSE

The King Edmund School
Lucie Johnson