Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Lucie-Jane Jones

Sheffiled,SouthYorkshire

Summary

Professional with 25 years of experience in UK telecommunications, specialising in timely delivery of complex projects within defined scope. Expertise in stakeholder management, strategic planning, and risk management. Proven track record of driving project success through effective collaboration and problem-solving.

Overview

13
13
years of professional experience
2
2
years of post-secondary education

Work History

Operational Readiness Specialist

Vodafone UK
Remote, Berkshire
11.2022 - Current
  • Deliver Vodafone Enterprise projects for Business Care on time and within budgetary limits.
  • Mitigate project challenges through comprehensive risk impact assessments for Vodafone Business Care.
  • Provide regular updates stakeholders on project status and timelines.
  • Contribute valuable input into defining project scope and High Level Project design efforts.
  • Maintain clarity in execution phases by diligently tracking milestones.
  • Proactively adjust workflows to adhere to schedules effectively.
  • Foster strong relationships with stakeholders to enhance communication.
  • Employ advanced tracking software for thorough documentation of project progress.

Customer Experience Specialist

Vodafone UK
Remote, Berkshire
08.2022 - 11.2022
  • Ensured seamless transitions between project phases for Vodafone Business Care Operations.
  • Fostered collaboration among relevant teams, resulting in innovative project solutions.
  • Monitored and mitigated project risks, implementing actions to prevent service failures.
  • Produced comprehensive reports to keep stakeholders updated on progress.
  • Assisted in the creation of a comprehensive FAQ section on the company website, reducing support call volume.
  • Identified potential issues with proactive monitoring of customer feedback.
  • Participated in product development meetings to advocate for user needs.
  • Liaised with other departments for coordinated approach to customer care.

HSBC Onsite Advisor

Vodafone UK
Sheffield, Berkshire
07.2012 - 07.2022
  • Worked and delivered on complex strategic cost reduction objectives
  • Streamlined existing processes to improve customer experience and efficiency
  • Achieved business objectives by providing successful project end to end delivery
  • Worked closely with HSBC stakeholders and IT teams.
  • Resolved complex financial issues, contributing to overall customer satisfaction.

Education

Prince2 Agile Foundation in Project Management - Project Management

PeopleCert
Sheffield
10.2020 - 10.2021

ITIL Foundation Cert in IT Service Management - IT Service Management

PeopleCert
Sheffield
10.2019 - 10.2020

Skills

  • Strategic capabilities in planning
  • Stakeholder relations management
  • Problem-solving creativity
  • Optimisation of processes
  • Interpersonal communication
  • Results-driven mindset
  • Improvement of business processes
  • Ability to withstand pressure
  • Management of projects
  • Skills in organisation
  • Self-driven motivation
  • Analytical reasoning
  • Engagement with customers
  • Thinking strategically
  • Knowledge of Prince2 principles
  • Definition of scope
  • Proficiency in Scrum methodology
  • Expertise in project lifecycle management
  • Agile project execution strategies

References

References available upon request.

Timeline

Operational Readiness Specialist

Vodafone UK
11.2022 - Current

Customer Experience Specialist

Vodafone UK
08.2022 - 11.2022

Prince2 Agile Foundation in Project Management - Project Management

PeopleCert
10.2020 - 10.2021

ITIL Foundation Cert in IT Service Management - IT Service Management

PeopleCert
10.2019 - 10.2020

HSBC Onsite Advisor

Vodafone UK
07.2012 - 07.2022

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Lucie-Jane Jones