Summary
Overview
Work history
Education
Skills
References
Timeline
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Lucie Bowden

Alton,Hampshire

Summary

Psychology undergraduate at the University of Southampton with a versatile background in customer service, education, and healthcare. Experienced in front-of-house roles within fast-paced hospitality settings, including Wetherspoons and private catering, demonstrating a calm, customer-focused approach under pressure. Skilled in supporting individuals with special educational needs through work as a SEN Teaching Assistant across various academic levels, developing adaptability, empathy, and strong communication skills. Gained hands-on clinical insight through a placement with NHS Inclusion, enhancing awareness of inclusivity and healthcare provision. Holds an enhanced DBS certificate, first aid training, and fire safety certification. Brings a committed, professional attitude and a passion for supporting others in diverse environments.

Overview

3
3
years of professional experience
2
2
years of post-secondary education

Work history

Front of house

Wetherspoons - The Ivy House
Alton, Hampshire
09.2021 - 09.2022
  • Ensured smooth operations by effectively managing front-of-house duties.
  • Delivered front-of-house duties with a warm and professional manner.
  • Maintained aclean and organised front of house area for a welcoming environment.
  • Provided outstanding front-of-house customer service by surpassing customer expectations with excellent care and attention to detail.
  • This was my most recent role, which I left to pursue further education at university.

Learning Support Assistant

HSDC Alton College
Alton, Hampshire
06.2021 - 05.2022
  • Provided assistance to students with diverse disabilities to promote wellbeing.
  • Engaged in three weeks of work experience in level 2 and 3 Health and Social Care.
  • Facilitated support during set tasks, enhancing student capabilities.
  • Assisted teacher in maintaining a clean and organised classroom environment for optimal learning conditions.
  • Aided in the delivery of lessons, ensuring comprehensive understanding.
  • Improved student engagement by providing one-on-one support and guidance.

Teaching Assistant

Andrews Endowed School
Alton, Hampshire
01.2020 - 01.2020
  • This role was part of my Level 2 Health and Social Care college course, providing practical experience alongside my studies
  • Helped prepare classrooms, ensuring a neat and organised environment for learning.
  • Set up tasks to help children grasp instructions effectively.
    Monitored students' progress to ensure task comprehension and engagement.

Waitress

Creative Cooks
Alton, Hampshire
08.2019 - 10.2019

Gained waitressing experience with Creative Cooks on multiple occasions prior to the COVID-19 pandemic, as well as assisting a family member at large private events. Responsibilities included ensuring high levels of guest satisfaction, delivering attentive service, and providing support wherever needed to contribute to the overall success of events

Education

Bachelor's degree - Psychology

University of Southampton
Southampton

BTEC - Health and Social Care level 3

Alton College
Alton, Hampshire
09.2020 - 06.2022

BTEC - Health and Social Care Level 2 Pass

Alton College

GCSE - English, Maths 4 in both

Alton College

Skills

  • Front of house operations
  • Bar and mixology expertise
  • Table service and waiting
  • Customer empathy and patience
  • Interpersonal communication skills
  • First aid and fire safety
  • Driven and compassionate attitude

References

References available upon request.

Timeline

Front of house

Wetherspoons - The Ivy House
09.2021 - 09.2022

Learning Support Assistant

HSDC Alton College
06.2021 - 05.2022

BTEC - Health and Social Care level 3

Alton College
09.2020 - 06.2022

Teaching Assistant

Andrews Endowed School
01.2020 - 01.2020

Waitress

Creative Cooks
08.2019 - 10.2019

BTEC - Health and Social Care Level 2 Pass

Alton College

GCSE - English, Maths 4 in both

Alton College

Bachelor's degree - Psychology

University of Southampton
Lucie Bowden