Lucie Blunt

Following my role as Head of Technology & Systems at Harworth Group, I took a planned career break to focus on full-time parenting. I am now ready to re-enter the workforce with renewed energy and focus, bringing my proven leadership, operational management expertise to support the continued growth and efficiency of SMEs.

• Led a comprehensive 18-month Technology Strategy to address immediate needs and support long-term growth.
• Lead a team of data and systems engineers including professional development and coaching.
• Directed cross-functional teams delivering system implementations including CRM, SharePoint, Dynamics 365 environment (ERP), e-Learning, and linking all datapoints to Dataverse.
• Oversaw a £500k+ annual technology budget, achieving cost savings through supplier negotiation and contract management.
• Managed relationships with key suppliers, MSPs, and software providers to ensure high service levels and strategic alignment.
• Implemented robust Information and Cyber Security measures, including establishing Cyber Essentials Plus certification, IT DR plan, vulnerability assessments, and penetration testing.
• Worked with Chief Operating Officer to develop and roadmap the business strategy following a change in C-Suite management. This included workshops for employee buy-in and board packs for both Investors and Board.
• Reported directly to the Board and senior committees on project progress, budgets, and risk management including roles and responsibilities.

• Designed and executed an acquisition strategy, delivering 120% B2B growth within 6 months.
• Negotiated mutually beneficial agreements with partners, driving revenue and service quality.
• Developed a tool which priced energy, broadband, TV and water to B2B clients with profit margins as a package service.
• Developed and delivered a full B2B marketing plan to enhance brand recognition across key markets.
• Evaluated and improved customer experience processes, ensuring operational excellence.

• Managed key accounts including major hotel chains and corporate clients, generating £1m recurring revenue per annum.
• Created detailed technical roadmaps for each client, identifying operational improvements, digital transformation programmes and sales opportunities.
• Organised and delivered client workshops and events to drive engagement and knowledge sharing including in-house client training on IT programmes, cyber training and roadmap engagement.
• Provided technical solutions for industries such as construction, retail, logistics and finance.

• Established UK presence for a US software sales company, closing £100k+ in first 3 months.
• Directed design and delivery of bespoke software solutions, ensuring adherence to timelines and budgets.
• Working for the same Managing Director as Stock Displays, I was trusted in setting up this venture and gaining client momentum in the UK.
• Provided in-house training to new clients both pre and post implementation of the software.

• Lead a team of inbound sales staff, then on to managing Account Managers in order to reach targets and fulfill orders.
• Responsible for all client matters, from problem solving warehouse and logistical issues and disputes, to providing account meetings.
• Responsible for all pricing updates and ensuring profit margins were in line with the business targets.
• Managed order processing, supplier liaison, and logistics to ensure cost and time efficiency.
• Improved office efficiency by streamlining administrative procedures.
• Oversaw internal communications, employee feedback, and staff development programmes.