Lucianne Worthy
Potterne,Wiltshire
Summary
Friendly and approachable with a wealth of experience in customer services, both over the telephone and face to face. Confident talking to people at any level whilst maintaining a courteous and professional manner. A great team player that can work well under pressure. Highly organised and reliable.
Overview
25
25
years of professional experience
Work history
Dental Receptionist
Market Place Dental Practice
Devizes, Wiltshire
2023.11 - Current
- Handling phone calls, resulting in effective communication with patients
- Ensuring confidentiality of patient data by following regulations diligently
- Enhancing patient experience by providing a warm, friendly service
- Maintaining tidy and organised reception area for professional appearance
Barista/Bar staff
The Muck and Dunder
Devizes, Wiltshire
2021.06 - 2024.01
- Providing excellent customer service - engaging with guests to create positive rapport, encouraging loyalty and repeat visits
- In-depth bar and menu item knowledge, providing expert recommendations to suit guest taste
Tour Guide/Visitor Centre Staff
Wadworth & Co Ltd
Devizes, Wiltshire
2016.02 - 2021.06
- Providing excellent customer service - engaging with guests to create positive rapport, encouraging loyalty and repeat visits
- In-depth bar and menu item knowledge, providing expert recommendations to suit guest taste
- Delivering world class tours of the brewery to the general public
- Providing excellent customer service
- Reception cover
- Retail sales
Relief House Matron
Dauntsey School
West Lavington, Wiltshire
2013.09 - 2016.02
- Maintaining student welfare and dormitory security
Marketing and Telesales Assistant
Wadworth Brewery
Devizes, Wiltshire
2008.02 - 2011.11
- Creating promotional material for pubs
- Sales order processing
- Updating and maintaining the company website
- Liaising with suppliers
- General admin duties and reception cover
Customer Service Officer
Kennet District Council
Devizes, Wiltshire
2005.09 - 2008.02
- Responding to customer queries and providing excellent customer service by telephone, email and in person
- Liaising with other departments within the organisation
- Liaising with other councils and government organisations
- Reception cover and general admin duties
Customer Service Advisor
Vodafone Corporate
Trowbridge
2002.11 - 2005.09
- Responding to customer queries and providing excellent customer service by telephone and email
- Sales order processing
- General admin duties
Gym Manager
Billy's Gym
Devizes
2001.10 - 2002.11
- Providing personal training sessions and gym inductions
- Organising shift patterns
- Staff training
Director of Fitness
Steiner Transocean.
Stanmore, Middlesex
2000.10 - 2001.10
- Planning and execution of fitness classes and personal training for guests onboard a cruise ship
- Promotion and retail of Steiner products
Education
Diploma in Fitness Training & Sports Therapy - Sports
Premier Training And Development
Westbury, WiltshireBTEC National Diploma in Business & Finance - Business Studies
Trowbridge College
BTEC 1st Diploma in Retail & Distribution Management - Business Studies
Trowbridge College
BTEC 1st Diploma in Business & Finance - Business Studies
Trowbridge College
GCSE - Maths, English, Science, French, German, Art
Lavington Comprehensive School
Skills
- Strong communication
- Outstanding customer service
- Excellent multitasker
- Organised and reliable
- Good administration skills
- Courteous
Timeline
Dental Receptionist
Market Place Dental Practice
2023.11 - Current
Barista/Bar staff
The Muck and Dunder
2021.06 - 2024.01
Tour Guide/Visitor Centre Staff
Wadworth & Co Ltd
2016.02 - 2021.06
Relief House Matron
Dauntsey School
2013.09 - 2016.02
Marketing and Telesales Assistant
Wadworth Brewery
2008.02 - 2011.11
Customer Service Officer
Kennet District Council
2005.09 - 2008.02
Customer Service Advisor
Vodafone Corporate
2002.11 - 2005.09
Gym Manager
Billy's Gym
2001.10 - 2002.11
Director of Fitness
Steiner Transocean.
2000.10 - 2001.10
BTEC National Diploma in Business & Finance - Business Studies
Trowbridge College
BTEC 1st Diploma in Retail & Distribution Management - Business Studies
Trowbridge College
BTEC 1st Diploma in Business & Finance - Business Studies
Trowbridge College
GCSE - Maths, English, Science, French, German, Art
Lavington Comprehensive School
Diploma in Fitness Training & Sports Therapy - Sports
Premier Training And Development