Summary
Overview
Work History
Education
Skills
Websites
Relocation
Software
Timeline
Generic

Luciana Stanciu

Operations Coordinator | Business Travel Consultant
Wombwell

Summary

Results-driven Operations Coordinator with hands-on experience in transport logistics, driver supervision, and administrative support. Successfully managed a team of 9 drivers, overseeing daily performance, scheduling, and load assignments. Experienced in booking freight, coordinating deliveries, and maintaining cost-effective transport operations. Adept at handling invoicing, documentation, and account tasks, ensuring accurate and timely internal processes. Known for multitasking, clear communication, and keeping operations running smoothly across departments. Previously excelled as a Business Travel Consultant, providing tailored accommodation, meetings, and events solutions to a diverse portfolio of corporate clients. Demonstrated expertise in B2B communication, contract negotiation, and independent problem-solving.

Overview

8
8
years of professional experience
4039
4039
years of post-secondary education
2
2
Languages

Work History

Operations Coordinator

LUKRS LTD
01.2024 - Current
  • Supervised the daily performance and scheduling of 9 drivers, ensuring timely deliveries and KPI tracking
  • Coordinated multiple transport projects simultaneously, achieving successful completion within deadlines.
  • Established strong relationships with clients, resulting in repeat business and positive feedback.
  • Ensured timely delivery of goods by closely monitoring shipment progress and addressing potential delays.
  • Ensuring compliance with transportation regulations and industry standards.
  • Communicating with customers and drivers to resolve issues in real time.
  • Managing tracking systems, generating reports, and overseeing all administrative and accounting functions.
  • Serving as the primary point of contact for all clients and drivers.


Business Consultant - Accommodation / Groups / Meetings and Events

Venue Options
02.2023 - 02.2024
  • Managed a portfolio of corporate clients, tailoring services to their travel and event planning needs.
  • Used Travelport GDS to arrange cost-effective corporate accommodation.
  • Negotiated venue contracts to meet clients' meetings and events requirements.
  • Built lasting relationships through effective communication and service delivery.
  • Managed high-profile accounts, ensuring seamless coordination of complex international itineraries for VIP clientele.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Enhanced client satisfaction by providing personalised and efficient travel booking services.
  • Coordinated group travel arrangements for meetings or events involving attendees from multiple locations.
  • Developed strong relationships with vendors, ensuring negotiated rates and preferred availability for clients.

Student Advisor

Selectia Education
03.2022 - 02.2023
  • Advised students on career paths and academic options.
  • Provided counselling, tracked progress, and maintained records.
  • Delivered information on institutional policies and guidance.
  • Advised students individually and in groups on academic programs for individual interests.
  • Improved student satisfaction by offering tailored resources for academic success and career development.

Wedding & Events Coordinator

The Bradford Hotel
09.2021 - 12.2021
  • Organised weddings and events from initial enquiry through execution.
  • Conducted show rounds and managed supplier coordination.
  • Created event timelines and resolved on-the-day issues.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Enhanced customer satisfaction by responding promptly to enquiries and addressing concerns professionally.

Front Office Supervisor

Ramada Hotel & Suites Bucharest North
08.2019 - 08.2020
  • Supervised a team of 8 receptionists, handled training and conflict resolution.
  • Investigated financial discrepancies and managed accounts.
  • Assisted guests with special requests, demonstrating excellent problem-solving skills and a commitment to customer satisfaction.
  • Coordinated with other departments to resolve any guest issues promptly, ensuring a seamless guest experience from arrival to departure.
  • Developed strong relationships with repeat customers through personalised service and attention to detail in meeting their needs.
  • Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
  • Collaborated with housekeeping and maintenance teams to ensure room availability and quality standards were met.

Front Office Team Member

Ramada Hotel & Suites Bucharest North
09.2017 - 08.2019
  • Assisted guests with check-in/out, reservations, and enquiries.
  • Worked closely with housekeeping and managed room readiness.
  • Ensured data accuracy in Opera PMS and handled billing issues.

Education

BSc - Marketing

University of Bucharest

MSc - Tourism Management

Dimitrie Cantemir Christian University
Bucharest

Skills

    Fleet management expertise

    Contract negotiation

    Business-to-business communication

    Travelport GDS & Opera PMS

    Efficient scheduling

    Analytical problem-solving

    Service excellence

    Performance evaluation

Relocation

Bucharest, Romania

Software

Opera PMS

Travelport

Timeline

Operations Coordinator

LUKRS LTD
01.2024 - Current

Business Consultant - Accommodation / Groups / Meetings and Events

Venue Options
02.2023 - 02.2024

Student Advisor

Selectia Education
03.2022 - 02.2023

Wedding & Events Coordinator

The Bradford Hotel
09.2021 - 12.2021

Front Office Supervisor

Ramada Hotel & Suites Bucharest North
08.2019 - 08.2020

Front Office Team Member

Ramada Hotel & Suites Bucharest North
09.2017 - 08.2019

BSc - Marketing

University of Bucharest

MSc - Tourism Management

Dimitrie Cantemir Christian University

Similar Profiles

CREATE PROFILE
Luciana StanciuOperations Coordinator | Business Travel Consultant