LUCIANA HAASE

• Improved efficiency and productivity by acquiring new skills.
• Operated machinery to achieve targets while following regulations.
• Increased customer satisfaction by resolving issues.
• Successfully delivered on tasks within tight deadlines.
• Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.
• Worked within a large team and to a tight deadline.
• Undertook Line Lead responsibilities: people management, delegating tasks and assuring compliance, supporting the team, ensuring 100% performance for operational metrics.
• Delivered training, monitored employee progress, offering feedback to management on additional training requirements.
• Communicated appraisal arrangements, helping employees to achieve personal development goals.

• Designed engaging brochures, banners and signs for printing.
• Produced digital advertising to showcase products and heighten brand engagement.
• Delivered client projects on time, within budget and to strict deadlines.
• Created corporate branding, designing cohesive looks from logos to letterheads.
• Managed lifecycle design phases, from initial client brainstorms to timely project completion.
• Met client deadlines through excellent workload planning and prioritisation.
• Delivered against client aesthetics, function and design objectives.
• Integrated visual and audio elements to produce polished and professional videos.
• Maintained consistent and cohesive visual style across various video projects.
• Edited and crafted engaging video content, enhancing brand visibility and audience engagement.
• Set up and operated cameras to capture video feeds and specific shots.
• Transferred files between recording, storage and editing devices for use or editing.

• Development of the graphic design project.
• Meet with customers and preparing a publishing plan, developing creativity to innovate and finding solutions for complicate projects.
• Worked with outsourced team to deliver the project planned.
• Managed lifecycle design phases, from initial client brainstorms to timely project completion.
• Meet tight deadlines.

• Generated financial reports and distributed to department teams and management personnel for review.
• Coordinated daily workflow, delegating tasks to ensure timely completion of financial operations.
• Prepared annual budget statements and worked with senior management to implement changes and internal controls.
• Managed cash flow and liquidity, mitigating financial risks and ensuring stability.
• Entered transactions into internal databases.
• Compiled reports on sales, expenditure and marketing for senior management.
• Reviewed and filed payroll documents following department procedures.
• Maintained and improved company bookkeeping processes.

• Coordinated flight, accommodation and travel arrangements, maintaining strict compliance with budgets and schedules.
• Checked and opened mail, enabling prompt response to correspondence, bills and invoices.
• Documented data and stored important records on database.
• Organised personal and professional calendars, supplying timely reminders of upcoming meetings and events.
• Processed mail, email and phone enquiries, minimising correspondence backlogs.

• Delivered client projects on time, within budget and to strict deadlines.
• Designed engaging brochures for printing.
• Managed lifecycle design phases, from initial client brainstorms to timely project completion.
• Delivered against client aesthetics, function and design objectives.
• Met client deadlines through excellent workload planning and prioritisation.
• Oversaw design development from concept to completion, including branding graphics, print design and marketing collateral.

• Drafted periodic reports to detail research findings.
• Collaborated across all enterprise levels to address research needs and objectives.
• Completed high-volume research tasks, managing competing priorities with stringent time management.
• Presented research findings, objectives and challenges in team meetings to further explore strategy.
• Managed research database, enforcing all data security protocols to reduce vulnerabilities.

• Transcribed handwritten documents into digital formats for improved accessibility and storage.
• Typed meeting minutes, capturing key discussions and decisions for reference.
• Typed correspondence and reports with precision, maintaining high levels of accuracy.

• Greeted customers promptly and professionally, providing friendly, knowledgeable assistance.
• Maintained accurate and up-to-date databases containing confidential information.
• Drafted and distributed professional business letters and email correspondence.
• Screened and directed incoming phone calls and distributed correspondence effectively.
• Typed documents, updated websites and compiled information for meetings with exceptional speed.
• Updated files and records with precise system navigation.
• Followed written and verbal procedures, completing tasks with accuracy and efficiency.

• Provided printing, photocopying scanning support to colleagues.
• Assisted managers in compiling and organising materials for meetings.
• Received, sorted and distributed incoming mail.
• Dealt with routine enquiries at reception or by telephone and referred more complex matters to appropriate members of staff.
• Helped staff to maximise efficiency by providing clerical and secretarial support.

• Embellished printed products with automatic equipment and manual techniques.
• Completed binding tasks on books and other publications.
• Met strict deadlines with strong attention to detail and great time management.
• Inserted printed materials and advertisements into newspapers, magazines and envelopes.
• Cut pre- and post-press paper on paper guillotines for pre-press and post-press paper cutting.