Lucia (Lucy) Croucher

Back office management on a contract for Scottish and Southern Electricity (SSE), working in a small team along side the contact manager and the client. Liaising with numerous sub contractors and the client with delivery plans.

• Daily scheduling of work, pre-planning of new work from initial order the final invoice and negotiating with the client Quantity Surveyor in fully realising retention payments.
• Daily updating client on progress via a portal and weekly face to face meeting on forthcoming planning schedules, any current issues and completions.
• Auditing sub contractors on H&S and SOP compliance
• Pre-planning of upcoming work schedules to ensure timely compliance
• Interacted with customers professionally by phone, email and in-person to deliver accurate service information.

Supporting children and parents with educational needs in main stream schools who have unique needs from dyslexia, ADHD, extreme Autism. Ensuring every child has their needs meet, management of Education Health Car Plans (EHCP) to ensure the required support. Working with outside agencies to ensure compliance to the EHCP.

• Managed challenging child behaviour, running interventions to raise concerns and recommend appropriate action.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Supported team by demonstrating respect and willingness to help.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.

Logistic management of pharmaceuticals in a just in time environment. Working closely with transportation companies to ensure timely deliveries. Warehouse management of product and staff.

• Monitored orders, identifying and communicating status or delays to internal and external stakeholders.
• Oversaw recording and timely dispatch of loads.
• Communicated with carriers, shipping lines and external haulage contractors.
• Received incoming goods and organized pallets to optimize warehouse space.
• Liaised with customers to provide order updates and confirm delivery dates and requirements.
• Managed import consignments through approved clearing agents.

Purchasing raw polymer from overseas and other raw ingredients for the manufacture of injection moulding parts for a diverse customer base from automotive to pharmaceutical. Ensuring product standards and documentation/certification complied to the customers requirements. Overview of customer services in sister companies both in the UK and overseas.

• Negotiated prices and offered cost-effectives sales quotes to entice prospective customers.
• Input orders onto internal system to maintain updated sales records.
• Followed up on sales quotes and potential leads within target timeframes.
• Processed purchases and sales orders promptly.
• Handled inbound queries by phone and in person.
• Maximised sales opportunities