Lucia Taylor

Alongside my studies at Essex University, I have been undertaking work experience at Wivenhoe House Hotel. Whilst working here I have gained experience in many different sections, learning how they function and developing new skills. These sections include:

- Kitchen

- Reception

- Conference and Events

- Restaurant

After 6 months working at Timbers I found a new opportunity working in a local country pub. I have now worked there for over two years, gaining experience in all areas Including:

- Serving alcoholic/soft drinks and food in a busy pub environment with high customer turnover.

- Handling cash and contactless transactions using POS systems.

- Maintaining bar cleanliness and restocking supplies during shifts.

- Resolving customer complaints professionally and efficiently.

- Pot washing and food preparation.

- Starter & Dessert Chef

- Experience with coffee machines and making hot drinks.

- Prepared B&B guest rooms to a high standard, including changing bedding, cleaning bathrooms and restocking supplies.

- Upselling and cross-selling a variety of different foods and beverages.

- Trusted key holder responsible for opening and closing the premises

- Supervising staff

In the Summer of 2024, I joined Tesco to pick up more hours. This has helped me gain multiple new skills and experience in a different industry, Such as:

- Assisting customers with product enquiries and store navigation.

- Picked and packed customer online orders to tight deadlines.

- Ensured products were fresh, in good condition, and met high-quality standards.

- Used handheld scanning devices to locate and track products.

- Maintained a safe working environment, following health and safety procedures.

- Communicated with delivery drivers and store teams to ensure smooth handovers.

- Worked efficiently to meet picking targets while maintaining attention to detail.

This was my first job working weekends whilst I was at school. These were the key skills I developed during my time at Timbers:

- Taking orders, serving food and drinks to customers.

- Handling cash and contactless transactions using POS systems.

- Maintaining the cleanliness of the restaurant and toilets