LUCIA SIMKOVA
London
Summary
High-energy manager successful in building and motivating dynamic teams with over fifteen years of managerial experience. Holds extensive knowledge of hospitality industry operations. Strong strategic-planning and people-management skills. I am highly motivated and hardworking with a positive can-do attitude. Always looking for new challenges and demonstrates problem-solving skills. I have a proven track record of providing exemplary levels of service to a broad range of guests, including VIPs and high-profile individuals, proven abilities in strategic planning, managing projects and improving efficiency of operations.
Overview
10
10
years of professional experience
1
1
Certification
Work history
Deputy General Manager
First Restaurant Group
London
2023.06 - Current
- Assisted General Manager to ensure site consistently achieved or surpassed annual financial targets. Improving overall business functions - Improving revenue - Managing operational costs - Managing team of 40 + members
- Ensured that health and safety and other regulatory procedures were correctly maintained, monitored and recorded.
- Prepared and reviewed procedural documents for daily operations.
Assistant General Manager
Riding House Cafes Ltd, Riding House Café Fitzrovia
London
2022.09 - 2023.06
- Responsible for managing the business performance of the restaurant and the bar - Improving overall business functions - Employing marketing strategies - Rota management, staff recruitment, staff training
- Motivated management and staff teams to consistently deliver high quality, customer-focused service.
General Manager
Boisdale of Bishopsgate
London
2022.01 - 2022.07
- Responsible for managing the business performance of the restaurant, Speakeasy bar, Alice's oyster bar & gallery and live performances
- Managing operational costs - Running events & exhibitions - Liaise with all departments incl. Reservations, Marketing, Music director, Financial director and Business director - Maintain H&S policies & procedures
- Monitored and evaluated teams, identifying and targeting opportunities for improvement.
- Delivered business strategy to drive revenue and operational efficiencies.
General Manager
Boisdale of Mayfair
London
2018.06 - 2020.03
- Responsible for managing the business performance of the restaurant, the Wine bar & live performances - Developing and implementing growth strategies - Employing marketing strategies -
- Organising members events and masterclasses
- Evaluating performance & productivity
- Managed high-performing teams to deliver quality customer service and stable profits.
- Built and maintained loyal, long-term customer relationships through effective high standard customer service.
Assistant Food & Beverage Operations Manager
London Capital Club
2017.01 - 2018.03
- Private members club for business professionals in the City - Taking responsibility for the business performance of the restaurant & the club bar - Liaising with customers, employees, suppliers, licensing authorities, sales representatives etc
- Checking stock levels and ordering supplies - Rota management, staff recruitment, staff training
Assistant General Manager
Clarke's
2015.12 - 2017.01
- British fine dining restaurant in Notting Hill - Running daily operations - Admin responsibilities - Stock control
Assistant Restaurant Manager
Bonedaddies Ltd
London
2014.09 - 2015.11
- Japanese high volume restaurant in Covent Garden
- Managing team of 20 + staff members
Restaurant Manager
Hotel du VIN & Bistro
Cambridge
2013.09 - 2014.08
Education
Trading and Investment Course -
Shaw Academy
2020
BA - Management of Hotels and Tourism
Hotel Academy of Ludovit Winter
2004
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International Education Society, Private English Language School
2003
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Secondary school of Economics and Marketing
2001
Skills
- Excellent customer service & good interpersonal skills
- Communication, problem-solving & organizational abilities
- Commercial awareness
- Sales and labour forecasting
- Microsoft Office Suite
- Operational management
- Brand strategy development
- P&L management
- Recruitment
- Employee development
- Customer service-oriented
- Project development
- Conflict resolution
Certification
Emergency First Aid at work - Level 3 Award
NVQ Qualification Level 2 - Customer service
WSET - Wine and Spirit Education Trust - Level 2 Intermediate in Wine and Spirits
Food hygiene Level 2 Course
Fire Marshall
Timeline
Deputy General Manager
First Restaurant Group
2023.06 - Current
Assistant General Manager
Riding House Cafes Ltd, Riding House Café Fitzrovia
2022.09 - 2023.06
General Manager
Boisdale of Bishopsgate
2022.01 - 2022.07
General Manager
Boisdale of Mayfair
2018.06 - 2020.03
Assistant Food & Beverage Operations Manager
London Capital Club
2017.01 - 2018.03
Assistant General Manager
Clarke's
2015.12 - 2017.01
Assistant Restaurant Manager
Bonedaddies Ltd
2014.09 - 2015.11
Restaurant Manager
Hotel du VIN & Bistro
2013.09 - 2014.08
Trading and Investment Course -
Shaw Academy
BA - Management of Hotels and Tourism
Hotel Academy of Ludovit Winter
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International Education Society, Private English Language School
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Secondary school of Economics and Marketing