Lucia Porcellato

• Oversaw daily operations, ensuring high standards of service, cleanliness, and product quality in a busy coffee shop environment.
• Managed weekly staff rota, ensuring adequate cover for peak hours while maintaining labour cost targets.
• Monitored stock levels, conducted regular stock counts, and placed orders to maintain optimal inventory without overstocking.
• Handled opening and closing procedures, including till reconciliation, cash handling, and banking.

• Thrived in high-volume, high-standards service bartending, with a heavy focus on customer service.
• Participated in, and helped develop, staff training sessions.
• Cross-trained in other department as floor and reservation, gaining hands-on experience in serving with high stadards( having a section)and hosting
• Played a key role in developing and refining the drink menu, collaborating with the bar team to create innovative cocktails and beverages.
• Greeted guests, escorted them to seats, and presented them with menus.

• Managed and trained bar staff across multiple sites (Habas, Canto, and El Gato Negro)
• Administrative tasks- ordered produce and stock, managed stock levels and performed stock audits, liaised with suppliers and brand representatives.
• Trained and maintained strong relationships with staff, and guests, with a strong focus on hospitality and culture.
• Led drink development, creating new cocktails and beverages that aligned with the overall theme of the establishment.
• Cost control and ingredient sourcing

• Managed stock and invoices, accepting and organising stock with regular audits
• Delivered practical and flexible training to new staff members
• Prepped and delivered high quality cocktails, coffees, and non-alcs
• Maintaining cleanliness and organisation in front and back of house areas
• Prepped fruit, infusions and batch ingredients according to par levels
• Replenishing and organising the stock, reporting any shortages to management

classics

• Gained proficiency in Microsoft Excel and Word for data entry, documentation, and report creation
• Handled phone calls, assisted guests, and redirected inquiries to the appropriate departments
• Assisted with payroll processing and other financial tasks
• Performed general office duties, including scheduling, filing, and maintaining records