Lucia Korenova
Canterbury,Kent
Summary
Driven professional with extensive experience in leadership and customer satisfaction within the hospitality sector. Proven ability to enhance team engagement and motivation, leading to improved operational efficiency. Strong organisational skills and adaptability ensure high standards and seamless guest experience. Excellent communication fosters positive relationships with both, staff and customer.
Overview
13
13
years of professional experience
11
11
years of post-secondary education
Work history
Hotel Manager
Premier Inn Canterbury City Centre
Canterbury, United Kingdom
2024.12 - 2025.08
- Manging and leading the day-to-day operations of the hotel and restaurant
- Ensuring financial, H&S and Food Safety compliance
- Overseeing F&B stock management and driving sales and performance
- Forecasting, budgeting, recruitment, retention and development
- Effectively communicating goals, targets and key messages to the team
- Actively coaching, motivating and progressing the team across all departments
- Regularly reviewing, communicating and acting upon guest feedback
- Seeking opportunities for improvement and development of ways of working to achieve effective teamwork and guest satisfaction
Deputy Hotel Manager
Premier Inn Canterbury City Centre
Canterbury, United Kingdom
2021.01 - 2024.12
- Managing and coordinating day-to-day hotel operations, including front of house, housekeeping, food and beverage
- Establishing effective communication between departments for seamless operation
- Ensuring all staff comply with health & safety and finance policies and procedures
- F&B stock management
- Forecasting, budgeting, recruitment
- Actively coaching, motivating and supporting the team across all departments
- Regularly reviewing, communicating and acting upon guest feedback
- Organising and coordinating group bookings and team events
- Seeking opportunities for improvement and development of ways of working to achieve effective teamwork and guest satisfaction
- Payroll processing, scheduling rotas, team holiday planning
- Adhering to company policies and brand standards to support outstanding guest experience
Duty Manager
Premier Inn Canterbury City Centre
Canterbury, United Kingdom
2019.08 - 2021.01
- Managing and leading the required shifts and the team
- Engaging with guests – responding to enquiries, requests, complaints
- Seeking and communicating feedback from the team and the guests
- Training new starters and developing already existing team members, cross-training
- Organising and coordinating group bookings, and team events
- Conducting basic finance, health & safety, security checks and tasks
- Forecasting, scheduling rotas and F&B stock taking
- Supporting senior management
- Actively supporting other sites in the region
- Supporting team returning from furlough and training in new Coivd-19 Secure Brand Standards and Procedures
Sales Coordinator
St. Lawrence Spitfire Ground
Canterbury
2019.03 - 2019.09
- Dealing with customers’ enquiries
- Communicating customers’ expectations
- Conducting venue visits with customers
- Negotiating the rates
- Assisting in preparation and organising of events
- Actively supporting and collaborating with marketing team
- Scheduling, budgeting
Ground Floor Team Member
Premier Inn Canterbury City Centre
Canterbury, United Kingdom
2015.09 - 2019.08
- Day to day reception and restaurant duties
- Engaging with and accommodating guests’ requests
- Handling complaints
- Supporting other departments within the hotel
- Training new starters
- Managing group bookings
- Conducting basic health and safety and finance compliance checks
Front Desk Receptionist (Internship)
Hotel IBIS Brussels Airport
Brussels
2015.04 - 2015.09
- Day to day reception duties
- Engaging with guests
- Handling Complaints
- Completing daily administration tasks
- Supporting other departments and senior management
Receptionist
Penzión Villa Maura
Banská Bystrica
2012.04 - 2013.08
- Day to day reception and restaurant duties
- Assisting with guests’ queries and requests
- Handling complaints
- Supporting other departments, inclusive of food and beverage and housekeeping
Education
MSc - Tourism and Events Management
Canterbury Christ Church University
Canterbury, Kent 2017.09 - 2018.08
BASc - English Language and Communication, with French
Canterbury Christ Church University
Canterbury, Kent 2013.09 - 2016.05
Certificate of School-Leaving Examination - A levels
Gymnázium Mateja Bela
Zvolen, Slovakia 2005.09 - 2013.06
Skills
- Leadership Skills
- Customer Satisfaction
- Team Engagement & Motivation
- Time Management
- Decision Making
- Problem Solving
- Health & Safety
- Food Safety
Timeline
Hotel Manager
Premier Inn Canterbury City Centre
2024.12 - 2025.08
Deputy Hotel Manager
Premier Inn Canterbury City Centre
2021.01 - 2024.12
Duty Manager
Premier Inn Canterbury City Centre
2019.08 - 2021.01
Sales Coordinator
St. Lawrence Spitfire Ground
2019.03 - 2019.09
MSc - Tourism and Events Management
Canterbury Christ Church University
2017.09 - 2018.08
Ground Floor Team Member
Premier Inn Canterbury City Centre
2015.09 - 2019.08
Front Desk Receptionist (Internship)
Hotel IBIS Brussels Airport
2015.04 - 2015.09
BASc - English Language and Communication, with French
Canterbury Christ Church University
2013.09 - 2016.05
Receptionist
Penzión Villa Maura
2012.04 - 2013.08
Certificate of School-Leaving Examination - A levels
Gymnázium Mateja Bela
2005.09 - 2013.06