Lucia Gil Rueda
Swansea,Swansea
Summary
Dynamic and adaptable professional with strong communication skills, fluent in Spanish, enabling effective engagement with diverse groups. Demonstrates exceptional teamwork and organisational abilities, balancing full-time university studies with work commitments while consistently meeting deadlines. Possesses a solid understanding of business awareness through academic and practical experiences, complemented by proficiency in IT skills including Office365. Maintains global awareness of human resource trends and supports DEI initiatives, aiming to leverage these competencies in a forward-thinking business environment.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work history
Jenkins
Swansea
01.2025 - 11.2025
- Travel back every weekend to work in Swansea, commitment to job.
- High pressure environment, fast paced with few staff meaning no time to stand around. Awareness of tasks and when to complete without second guessing.
- Hit sales target average of £6 and increased to £6.27
- Excellent customer service while under pressure.
Ice Marshall and Skate Hire, Swansea Winter Wonderland
Swansea
01.2021 - 11.2025
- Support recruitment and onboarding of 8 new staff to ensure smooth workplace integration.
- Established high quality customer service while resolving issues and potential complaints in a professional and understanding manner.
- Attentive to small details, anything could be a safety hazard on ice
Hospitality, Constellation at Swansea.com
Swansea
01.2021 - 01.2025
- Collaborated with event planners and management to ensure smooth best customer service and as few issues as possible.
- Would handle 16 tables at once, never forgetting an order.
- Learned about customers to know personal preference and details to provide the best service. Gaining trust and relationships.
Education
BSc - Business Management
Cardiff University
01.2024 - 11.2025
A Levels -
Gower College Swansea
SwanseaGCSEs -
St. Josephs RC Comprehensive
Port TalbotSkills
- Communication: Confident communicator, simple to adapt to environment placed in and quick to relate to others to gain trust and relationships Fluent in Spanish, able to reach and relate to wider groups of people and businesses
- Teamwork: Academic studies involving teamwork collaboration and taking part in Irish dance
- Organisation: excellent organisation and time management, travel back to work on weekends while being full-time university student and meeting every deadline
- Business awareness: insight from lectures but also from firsthand experiences in workplace environments Seeing how issues are resolved and what measures should be put in place to prevent
- IT skills: experienced with Office, Word, Excel and PowerPoint but also quick to learn other computer platforms necessary
- Global awareness: up to date with news and latest Human resource trends are changing business for the better Aware of and support DEI
Interests and achievements
- Irish Dance – danced for eight years and won many competitions.
- Reading – specific interest in books about history to see how the past will shape the future.
- TED Talks – watch a talk a day, especially sociology talks. Interested in different cultures the people, way of life, food, music and fashion.
Languages
Spanish
Fluent
Timeline
Jenkins
01.2025 - 11.2025
BSc - Business Management
Cardiff University
01.2024 - 11.2025
Ice Marshall and Skate Hire, Swansea Winter Wonderland
01.2021 - 11.2025
Hospitality, Constellation at Swansea.com
01.2021 - 01.2025
A Levels -
Gower College Swansea
GCSEs -
St. Josephs RC Comprehensive