Lucia Fedele
London,United Kingdom
Summary
Accomplished professional with extensive experience in retail management and bakery operations. Proven track record in leading teams, optimizing workflows, and consistently exceeding sales targets. Expertise in strategic planning, customer service, and regulatory compliance, with a strong emphasis on staff training and inventory management. Currently enhancing operational efficiency as a bakery key operative at Warburtons in London, focused on leveraging management skills to drive success in the food industry.
Overview
20
20
years of professional experience
Work history
Bakery Operative
Warburtons
London
2023.01 - 2026.04
- Conducted thorough inspections of machinery to identify and document defects for management assessment.
- Compiled comprehensive maintenance reports for equipment exhibiting issues to facilitate proactive management of potential outages.
- Showcase bakery products while adhering to labelling and quality regulations to enhance visual appeal for customers.
- Assisted in reducing packaging waste through regular analysis. Conducted stock counts to help identify bread waste. Supported waste management by providing data on stock levels.
- Mentored junior staff and colleagues to foster skill enhancement and professional growth.
- Facilitated delivery of PPE to operators. Supported manual handling training for staff to ensure adherence to safety regulations. Assisted in upholding safety standards across operations.
- Assisted team members in fostering cooperative work atmosphere. Supported colleagues in acquiring skills across different factory sectors. Promoted teamwork initiatives to improve overall productivity.
- Ensured compliance with strict hygiene and food safety regulations through meticulous cleaning and sanitisation of all equipment and work areas.
- Ensured compliance with food safety and hygiene standards during daily operations to maintain quality and safety.
- Coordinated operator duties during holidays to ensure seamless operations and uphold production schedules.
Team Leader
Marks And Spencer
London
2015.08 - 2023.01
- Planned employee workloads and delegated tasks strategically to meet seasonal fluctuations in demand.
- Tactfully handled complaints from staff, management and clients using excellent problem-solving and dispute resolution skills.
- Served as customer service team lead, enforcing company policies, answering co-workers' questions and training new staff.
- Completed audits and risk assessments to achieve regulatory compliance.
- Trained and supervised team to deliver on store sales targets.
- Oversaw stock control to maintain sufficient inventory levels and minimise waste.
- Delivered quality service with friendly and professional demeanour.
- Monitored operations to ensure employees followed relevant procedures and worked towards defined Key Performance Indicator (KPI) targets.
- Integrated process improvements to optimise overall workflow and efficiency.
Store Manager
Paul UK
Covent Garden
2006.01 - 2015.08
- Spearhead recruitment training and development initiatives to enhance team performance.
- Assisted in budget management and cost control. Supported tracking of profit and loss margins and labour expenses. Contributed to minimising wastage and managing average ticket values.
- Exceed sales targets through strategic planning and execution of impactful sales initiatives.
- Ensured implementation of health and safety protocols while maintaining high food quality standards.
- Ensure customer satisfaction through proactive service management initiatives.
- Ensured products consistently met company standards and delivered punctually to enhance customer satisfaction.
- Foster positive workplace culture that enhances collaboration among teams and improves customer interactions.
- Ensured all maintenance issues in the store receive prompt reporting to the maintenance department.
- Facilitated cross-departmental collaboration among retail café kitchen and delivery service teams to ensure alignment with company expectations.
- Optimised inventory levels through daily analysis of store stock and supplier performance.
- Attended company training courses and meetings to acquire advanced knowledge and skills.
- Assisted in developing appealing merchandising layouts. Supported arrangements of displays to enhance product visibility. Aided in maintaining inventory levels for efficient merchandising.
- Ensured compliance with company guidelines for all promotions and updated marketing materials in store.
- Assisted in creating presentations on loss analysis. Supported team members in sharing key findings effectively. Participated in discussions regarding loss mitigation strategies.
- Enhanced operational efficiency across multiple stores in Paul UK by leading collaboration with team members to optimise workflows.
- Conduct inventory counts to support stock reconciliation efforts. Assist in maintaining precise stock control through diligent record-keeping. Contribute to inventory management ensuring sufficient stock levels and minimising shortages.
- Cultivated robust customer relations by delivering exceptional service to enhance overall customer experience.
- Facilitated problem resolution through application of analytical skills and strategic thinking.
Education
GCSEs - Latin, Italian Literature, Maths, Geography, History
Liceo Scientifico Enrico Fermi
Alghero, ItalySkills
- Growth strategy development
- Collaboration abilities
- Team building
- HR knowledge and experience Disciplinary management One-on-one discussions
- Customer service mastery
- Process improvement
- Effective communication
- Cleanliness standards
- Collaborative skills
- Language skills
- Spreadsheet and document management Microsoft Office proficiency
- Baking skills
- hygiene standards adherence
- Food safety
- Allergen control
REFERENCES
Available on request
HOBBIES AND INTERESTS
Enjoy entertaining, Cooking, Trying different recipes for friends
TRAINING
- Recruitment and Training
- Fire procedure
- Food & Safety
- BIIAB level 2 P&L for licences
- Time management
- First Aid
- Haccp
- COSHH
- Health & Safety
- P & L for licenses (On-licence)
CUSTOM SECTION
Media Superiore Liceo Scientifico, UK 'A' level in: Latin, Italian Literature, Maths, Geography, History, Alghero, Italy, 1986-1990
Timeline
Bakery Operative
Warburtons
2023.01 - 2026.04
Team Leader
Marks And Spencer
2015.08 - 2023.01
Store Manager
Paul UK
2006.01 - 2015.08
GCSEs - Latin, Italian Literature, Maths, Geography, History
Liceo Scientifico Enrico Fermi