Microsoft Office
Lucia Diftirenco
OB Problem Solver
Doncaster ,South Yorkshire
Summary
Dedicated Warehouse team member trained in picking, packing, skilled in hot picking, process guide and problem solver, also in operating equipment, prioritizing tasks and carrying out fast-paced work to meet team goals. Strong understanding of OSHA standards and optimal safety guidelines. Hard worker, opened to challenges and learning, loving helping people, consistently providing efficiency to get deadline-oriented jobs complete. Remained calm and poised in stressful situations.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Problem Solver
Amazon LBA2
Doncaster
05.2021 - Current
- Defined problem to identify, prioritize and select alternatives.
- Relished innovation to push team for innovative solutions to get best result.
- Employed various tools and equipment to find solutions to difficult or complex issues.
- Defined problems to make decisions and moved forward to support quick resolution.
- Evaluated potential costs, required resources and potential barriers to successfully implement solutions.
- Utilized problem-solving skills to reduce or eliminate company expenses.
- Analyzed and understood situation to develop action plan.
- Employed excellent discovery skills to match customer needs with solutions.
Process Guide
Amazon LBA2
Doncaster
01.2021 - Current
- A part of this job role is ensuring meeting the customer expectation by following our standard work practice keeping safety and quality in mind.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Monitoring and mentoring of associates on productivity, quality and safety.
Returns Processor
Clipper Logistics
Selby, Yorkshire
03.2019 - 02.2020
- Delivered high-quality customer service by gathering feedback on product deficiencies.
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
- Maintained company processing standards across 15 product lines.
- Promptly responded to inquiries and requests from prospective customers.
Education
Bachelor of Arts - Business Management
Oxford Business College, University Of West London
Nottingham 10.2021 - Current
Secondary School, GCSE: Maths, English, Geography, -
Technic College "Gh. Asachi"
Bucharest, Romania 06.2009 - 06.2013
Skills
Analytical skills
undefinedSoftware
Microsoft Excel Worksheet
Interests
Travel
Movies
Music
Timeline
Bachelor of Arts - Business Management
Oxford Business College, University Of West London
10.2021 - Current
Problem Solver
Amazon LBA2
05.2021 - Current
Process Guide
Amazon LBA2
01.2021 - Current
Returns Processor
Clipper Logistics
03.2019 - 02.2020
Secondary School, GCSE: Maths, English, Geography, -
Technic College "Gh. Asachi"
06.2009 - 06.2013
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