Lucia Clark

As a Private Car Validations agent, I work with customers and agents to ensure policy details are correct and client documentation is properly registered across different programs. This detail orientated role requires me to be up to date on company and industry standards whilst also following guidelines and procedures set by regulatory associations such as the FCA.

We also follow a strict record keeping process to make sure that all interactions with customers are properly noted on multiple platforms. This allows us to deliver efficient service for our customers whilst also maintaining high standards for both customers and staff alike whilst dealing with high call volumes.

At Eureka, my duties varied daily—from leading children's activities, performing shows, and working in the galleries to supporting operations in our front of house area. Hub responsibilities include managing bookings, handling retail tasks, and resolving customer queries or directing them appropriately whilst working in the galleries was a more hands on approach that involved leading workshops or shows in a way that was fun yet educating.

Whilst working at Odeon, I worked closely with the public in several different settings. As part of a much larger team, my daily duties varied over two main teams: retail and screens teams.

Both used different programs to ensure the smooth running of the cinema, whether creating bookings and food orders or working within the screens team to process bookings and ensure the safety of guests and staff. Our job role included following strict health and safety procedures and being fully trained in the events of a fire or evacuation event. We also helped enforce rules such as Challenge 25 and worked closely with the UK Cinema Association to help stop the illegal filming of content shown in cinemas.

While working at Deichmann's, I was part of a much smaller team than my other jobs. I took on several different tasks such as stock-taking, helping manage the store floor and providing a personalised shopping experience for customers based on their individual needs. This role also involved upselling skills to promote special offers, loyalty programs, shoe care and accessories.

At my first job, I was mainly kitchen staff but occasionally worked in front of house. This job included following strict health and safety rules and cleanliness requirements due to working directly with food. Being cross trained on both the kitchen and FOH areas gave me a basic understanding of the till system and a more in-depth understanding of the health and safety training that was required to ensure no cross-contamination of food and minimise waste.